ESSENTIAL DUTIES AND RESPONSIBILITIES:
? Problem solves and takes immediate initiative to remedy clinical, quality, or other such issues with Invisalign and/or CAD-CAM services products .
? Participate in special projects and/or training when requested, as well as proactive team and individual efforts to achieve department and company goals.
? Propose ideas for procedures and processes to promote improved service and customer satisfaction, and overall department improvements Invisalign and/or CAD-CAM services products.
? Ongoing training of the production technicians.
? Identify and propose remedial solution for training or skill deficiencies.
? Perform quality sampling.
? Make sound clinical decisions.
? Communicate issues clearly to Clinical specialist and Customer Support Representatives.
? Be proficient in transacting regularly and accurately within Software applicable to the Treat and/or iTero/OrthoCAD and Align process. Propose ideas to promote improved service and customer satisfaction, and overall department improvements.
? The person in this position will be responsible for providing assistance to the Territory Managers and clinical specialist upon request and occasionally respond to TM assistance e-mails.
? Provide clinical leadership to group of technicians and Team leaders.
? Demonstrate good attitude and skills at attending the Invisalign Clinic.
? Demonstrate interest in rotating in Clinical Hotline and help making outbound calls upon request.
? Work closely with Team Leaders and QA to help solve any clinical doubts that the technicians have.

Additional responsibilities:
? Ensures the effective fulfillment of objectives and deadlines assigned to the group.
? Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor and/or Human Resources.
? Participate in proactive team efforts to achieve departmental and company goals.
? Perform other duties as assigned
SUPERVISORY RESPONSIBILITIES
This position has indirect supervision over team leads and technicians as it relates to clinical matters.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE
? To become promoted to the Clinical Staff position this individual must have shown excellent performance as a Clinical Staff in Training.
? B.S.Med is required;
? Excellent computer literacy required; experience with 3D graphics programs is required.
? Must demonstrate advanced knowledge as Set up and Stage technician treating production cases with an excellent production and quality records.

CERTIFICATES, LICENSES AND REGISTRATIONS
Dentist qualification license or equivalent

SKILLS REQUIRED:
Ability to read, analyzed, and interpret orthodontic records, treatment prescriptions, and all internal communications and operating procedures. Ability to respond to common inquiries or complaints from customers (both internal and external) effectively. Ability to effectively present information to co-workers and supervisors.

LANGUAGE SKILLS:
Strong written and oral communication abilities required. Fluent English and Chinese required (reading, writing, and conversation).

MATHEMATICAL SKILLS
Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY
Ability to identify and define complex problems, record data, establishes facts, and draw valid conclusions. Ability to solve complex problems. Ability to interpret a variety of technical instructions regarding the orthodontic treatment plans for the patients of our customers.

WORK SCHEDULE / HOURS
The employee is required to work shift hours and schedule specified by the Company.

上班地址：成都