Help The LEGO® Group grow in one of our most dynamic markets!

We’re looking for an enthusiatic and ambitious Assistant Store Manager, this role will help building the platforme for customer experience in LEGO Retail in China, focus on developing and implementing localized processes in close collaboration with the Store Operations team for future growth of the Retail business in China.

LEGO EMEA/Asia Brand Retail Stores

LEGO EMEA/Asia Brand Retail Stores focus on developing and implementing localized processes in close collaboration with the Store Operations team, it is key in bringing the customer value proposition to life and leading the way for future growth of the Retail business in China.

Your tasks will include:

20% Customer Service

• Ensure that all sales associates are trained in customer service standards and techniques on an ongoing basis

• Leads by example ensuring that excellent customer service is provided by the team at all times

• Provides every customer with a warm welcome and exceed all expectations at every opportunity, interacting with the children, establishing needs, offering features and benefits and successfully closing the sale

• Ensure that all customer issues are dealt with and a successful conclusion is reached in all cases

• Supports the Store Manager in achieving satisfactory Mystery Shopper results and in implementing follow up action plans when needed

20% Profitable Sales:

• With the assistance and training provided by the Store Manager, you will contribute to the regular reviews of sales and margin information and will look for opportunities to improve sales

• Ensure that stock levels are maintained and a high standard of merchandise presentation is achieved following store guidelines

20% Team Management:

• Cultivate a positive team environment that promotes a safe and fun atmosphere

• Responsible for taking part in the interviewing, selection and appointment of the best standards of sales associates, in line with cjurrent legistlation requirements and LEGO procedures

• Assist in carrying out induction for all new team members, including Health & Safety, effectively appraising and identifying training needs for Sales Associates and Supervisors

• Support the Store Manager in effectively managing all employees performance in line with LEGO processes , by fostering their personal and professional development

• Assist the Store Manager in maintaining holiday, attendance, training, personnel records and team scheduling.

• Deal with any potential employee relation issues or conflicts with the support of HR and the Store Manager

20% Store Procedures:

• Complete order for store and office supplies in line with guidelines and operating budgets

• Complete all payroll documentation and ensure it is submitted in a timely and secure manner

• Maintain merchandising and store standards at all times, following store guidelines

• Ensures that all Health & Safety policies and practices are followed and takes appropriate action when required, working with Visual Merchandising and the Operations Manager

20% Stock Management:

• Works with Merchandising and Store Manager to achieve the correct stock mix in order to achieve target margin and promote profitable sales by regular review and analysis of stock information in SAP

• Pro-active stock information review and communication to relevant stakeholders to ensure correct inventory picture, driving stock turn

• Ensures a well organized stockroom is maintained at all times and that all available products are merchandised on the shop floor and loss prevention targets are achieved

The Must to Have’s and the Nice to Have’s for the role

You must have:

• At least two years of management experience in a retail environment

• Junior College and above

• Good organizational, verbal and written communication skills are required

• Must be outgoing and enthusiastic

• Must be able to work flexible hours

• Experience with Point of Sale systems

• Basic recruitment, training and performance management, scheduling and payroll management

• English Language skills are required

It would be nice for you to have:

• Strong collaboration with internal and external partners

• Willing to learn and work in the LEGO invironment

• A good team player

上班地址：迪士尼小镇申迪西路255弄660-665号乐高旗舰店