The Company

Cambridge Education Group (CEG) is one of the world’s leading providers of pre-university academic, creative and English language courses. We provide pre-university programmes including A Level, International Baccalaureate and University Foundation, as well as English Language study, to the growing market of international students seeking to enter the world’s leading universities.

The Group operates under four different brands: CATS College – high schools in Cambridge, Canterbury, London, and Boston, USA; Cambridge School of Visual & Performing Arts (CSVPA) – Art & Design, Drama and Music courses in Cambridge, UK; ONCAMPUS – teaching foundation courses to university degrees on campuses in the UK, USA and mainland Europe; and Stafford House – year-round English Language schools in Brighton, Canterbury and London, and Study Holiday centres across the UK and the USA for juniors.

Job Overview

To provide a fast, efficient and welcoming service for all customers, internal and external, proactively pursuing student recruitment and conversion on to CEG academic courses, within the China Admissions team.

Job Description

The following section outlines a more detailed, but not exhaustive, description of the duties pertinent to this post.

Key Responsibilities

• Process student applications from initial enquiry to arrival, ensuring turn-around times within agreed standards of time and accuracy.

• Take overall responsibility for a regional or process area within the department and manage the processing of all applications and enquiries for that area, including working with the Sales team on conversion campaigns as required.

• Act as the Admissions specialist for the China region.

• Act as the support for another area within the Admissions team, providing cover for the primary Admissions Coordinator during absences and support in busy periods.

• Provide assistance in general to other product/regional areas within the team as directed to ensure the team as a whole meets its turn-around promises.

• Maintain the accuracy and completeness of student databases and agent information, both for CEG internal purposes and for external compliance purposes.

• Prepare accurate and timely paperwork, including but not limited to offer letters, pre-arrival information and final acceptance letters.

• Provide efficient and courteous communications with all customers, internal and external.

• Maintain positive and constructive relations with colleagues, particularly in the Sales team and centres.

• Maintain a good working knowledge of the Admissions software and databases.

• Maintain a good working knowledge of the CEG portfolio of centres, courses, special offers, and the entry requirements in order to provide suitable advice to applicants, and to accurately assess applicants.

• Maintain a reasonable knowledge of compliance issues, including UKVI/SEVP requirements, visa regulations, and OfSTED and other compliance requirements.

Person Specification

Essential

? Educated to High School Diploma or above

? Strong administrative skills, with the ability to manage a busy workload, to prioritise work and meet tight deadlines

? A high level of professionalism and excellent customer service skills

? Strong written and oral communication skills in English and Mandarin

? Excellent attention to detail, cultural awareness and sensitivity

? Competent user of Microsoft office package

? A team player who will provide support as required to other areas within the team

Desirable

? Experience of CRM systems/customer databases

? Experience of working in a global business and/or education environment

? Experience in a distance Sales environment

? Knowledge of the British/US education systems and visa regimes

Customer First – It is ESSENTIAL all candidates meet the CEG Customer First CARE Principles:- Commit - Goes the extra mile - Follows-up & follows through Act - Takes ownership - Looks for a solution Respond - Addresses issues positively - Communicates proactively Empathise - Is an active listener - Is respectful and values our customers

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