职位概述 Position Overview

该职位将服务于居住在演职人员生活区的演职人员。

This position will be responsible to conduct services and build relations to all Cast Members who live in the cast dormitory.

主要职责Key Responsibilities

• 每日跟进服务反馈、评价及监督。履行上级经理分配的工作，并执行在运营区域的其他相关工作。

• Day to day follow up- Guest services comments, influence and oversight. Emulates all duties and responsibilities while offering the following additional contributions to the operating area:

• 与物业管理、安保、一线演职人员及其他部门的同事沟通，作为宿舍日常运营的联系窗口。

• Communicate with property management, security, front-line Cast Members, peers in other lines of business and serve as the point-of-contact for day-to-day operations.

• 与团队合作，提高活动影响力、建立实施国际标准的合作方式、并在需要时寻求支持。

• Partner with the Cast Housing team to maintain awareness of initiatives; establish and implement international standard corporation and gain appropriate support/buy-in when needed

• 管理宿舍大、小型活动，例如演职人员入住欢迎会。

• Manage Housing events, activities and initiatives, such as arrivals events.

• 维护系统中的传讯模块（如有），包括传讯内容、传讯模板、传讯流程和审批要求。

• Maintain communication module (if any), including content, templates, processes and approvals.

资格要求Required Qualifications

• 具备客户服务运营经验及技巧

• Demonstrated operational Guest service experience and Guest service skills

• 有快速解决冲突和管理变化的能力

• Demonstrated abilities to deal effectively with conflicts and manage changes

• 可接受弹性工作时间安排，包括晚间、周末、节假日及其他多变的排班时间

• Be flexible with work schedule, including evenings, weekends, holidays and other variable shifts

• (可选项-不作为面试筛选的必要条件，但由此特长为佳）对设计与视频拍摄及剪辑感兴趣，能够运基础的设计与视频软件。

• (Optional – this is not the pre-requisite for interview screening, but candidates with it are preferred) interested in graphic design, video taking and video clip, able to operate basic design and video related software

上班地址：川沙