Job Title职称: Supervisor 主管

Report To上级: Manager经理

Direct Subordinate直接下属: Server服务员

Primary Responsibilities主要职责

To establish/maintain the smooth running and effectiveness of the restaurant in accordance with management standards and procedures ensures courteous and efficient service to the guests

根据管理标准和程序，建立/保持餐厅的平稳运行和有效性，确保对顾客有礼貌和高效的服务

§ Works under the direct supervision and direction of the outlet supervisor

在主管的指导和监管下工作

§ Basic responsibility is to ensure that the operation is running smoothly. He must be prepared, when the need arises, to take orders and recommend special items. Ensures that the waiters carry out their specific duties. Assists in greeting guests and seating them at the table

基本的责任是确保运营的稳定，时刻准备好接受订单，推荐特别菜肴，确保服务员尽职，问候顾客并领座

§ Punctual, efficient and above all courteous, assumes at all times a pleasing and helpful attitude towards each guest and never speaks in a loud voice to other employees, He constantly strives to give excellent friendly service

按时上班，礼貌谦恭对待每一位顾客，声音柔和，从不对其他同事高声讲话，提供给顾客最友好的服务

§ Must always relay any customer complaints regardless how small to the restaurant –in-charge (manager or assistant manager)

任何的顾客投诉，即使是微不足道的也要汇报给经理

§ Should always be well-groomed and neatly dressed in the prescribed uniform, bearing in mind that he is setting an example for his brigade. He will never frequent the restaurant either on or off duty unless he is in his proper uniform

保持个人形象整洁，穿着制服，为其他员工做榜样，只要进入餐厅就要穿着规定制服

§ Always aware of his work schedule and must give adequate notice whenever serious circumstances prevent him from adhering to his schedule

清楚自己的日程安排，不能上班时一定要提前书面通知给经理

§ Must be thoroughly familiar with the restaurant’s menu and must be able to suggest wines beers that complement the various items on the menu

完全彻底了解餐厅菜谱，必须知道如何推荐葡萄酒和啤酒给顾客

§ Inspect the staff for neatness, cleanliness, etc., before the service of each meal. The policies and procedures with regards to the service will then be discussed.

运营前的卫生和清洁度检查，并且与团队成员复习服务的规章及流程

§ Aware of all house rules and not only obeys them but assists in enforcing them

清楚公司制度并能执行

Performance Standards行为标准

A. Maintains a friendly, neat and pleasant image to guests

给顾客留下友好，优雅和愉快的印象

B. Provides courteous service to guests and responds promptly and tactfully to guest’s enquiries, complaints and requests

提供谦恭的服务，顾客任何的要求和抱怨都要积极迅速的处理

• Assists the assistant manager in directing and supervising waiters, receptionist and waitresses. Assists the responsibilities and duties of the assistant manager during specific hours or in his absence
• 经理助理监督和管理服务员，领位，酒吧服务员，在经理助理缺席的情况下行使经理助理的职责
• Greets and escorts guests to their tables
• 并带领顾客到座位
• Presents menu, answers questions and makes suggestions regarding food, beer and wine
• 菜单回答问题，做推荐，包括食物饮料，啤酒和葡萄酒
• Trains outlet employees, holds regular roll calls to discuss various aspects of the service and sources of complaints，培训员工，定期举行会议讨论服务质量及客户投诉分析

§ Assists manager in the training of new personnel

与经理共同培训员工

§ Checks if the new employees have undergone proper orientation procedures and that they have a copy of the house rules and regulations handbook and that they have fully understood all that is discussed in it

确保新员工接受新员工入职培训并且彻底了解服务规范且收到岗位说明书

• Sees to it that there is an adequate supply of outlet items, initiate requisitions for additional supplies if necessary
• 有足够的原料库存，如有必要，应提出额外备货的需求
• Performs any other duties required by the assistant manager or manager
• 经理或经理助理安排的其他工作
• good in English and fluent in Chinese
• 良好，中文流利

Job Title职称: Assistant Manager/ FOH Manager经理助理（前场经理）

Report To上级: General Manager餐厅经理

Direct Subordinate直接下属: Supervisor主管

Primary Responsibilities主要职责

To work closely with the general manager to ensure the smooth and effective running of the restaurant

与餐厅经理紧密合作，确保餐厅正常运营

• Works under the guidance of the general manager. He is responsible for the proper and profitable functioning of all phases of the restaurant operation
• 理的指导下工作，对餐厅正常运营的各个阶段负责
• Supervises all restaurant staff ensuring that the correct methods of service are maintained, as agreed in the Standards of Performance/Procedure manuals, remaining fair and objective at all times
• 下属员工，使其按公司要求工作，按照行为准则的标准，始终保持公平和客观
• Assures that all new employees are adequately instructed regarding service procedures and informed of rules and policies. Makes sure they receive a copy of their job description and a staff manual and insists and verifies that they are familiar with the contents of both
• 所有新员工都能在服务程序和规则和政策方面得到充分的指示。确保他们收到了他们的工作描述和员工手册的复印件并坚持并确认他们对两者的内容都很熟悉
• Makes sure that prescribed service procedures are adhered to and carried out in details, corrects any deviation through constant on the job training. Stresses personal cleanliness and neatness, courtesy and quick efficiency for all employees
• 工作程序的细节并且严格执行，在培训中纠正偏差，讲究个人卫生，礼貌和效率
• Requires all employees to be punctual, well-groomed and not to deviate from their prescribed uniforms. Works closely with the supervising Chef de cuisine and co-ordinates any activities in the restaurant related to his outlet
• 每位员工准时出勤，衣着整齐，穿着制服，与厨师长以及其他任何相关部门亲密合作
• Assures that reservations are properly taken and that tables are assigned in a manner that will not overload individual stations while still respecting the guests wishes
• 预订准确接受，餐桌安排合理，不可过于拥挤
• Responsible for appearance, orderliness, cleanliness and proper set up of the restaurant and its related areas
• 餐厅美观，整齐有序，干净恰当的摆放
• Assigns certain side works that must be completed prior to the opening or after the closing of the restaurant each day. Although certain duties in the operation of a restaurant are to be carried out by a supervisor, waiter, whenever it is to the advantage of service to guest, the restaurant manager assistant will not hesitate to perform these duties. When the manager assistant sees a station in difficulty, he is to assist in the service
• 开档和结束后注意更多细节，只要是有利于服务的，经理助理应当像其他员工一样服务顾客，当看到服务区域内有员工遇到困难时，应主动上前帮助
• Assures that soiled or damaged equipment is not put into use, watching particularly for chipped or cracked dishes glasses and damaged placemats or linen. It is his duty to prevent the use of equipment for purposes it is not intended for either by house rule or convention
• 破损设备不能使用，餐具酒杯在清洗和叠放时要特别留意
• Aware of the importance of the drink sales. He sees to it that every effort is made by supervisors and waiters to sell the maximum number of drink possible
• 酒水销售的重要性，每个员工和主管的努力才使销售成为可能
• Makes sure by spot-checking that all food and beverage sold is properly accounted at established prices and is constantly alert for irregularities in the handling of money by the employees he supervises
• 食品和酒水的销售价格正确，同时要对假币警觉
• Authorizes to offer discount to guests of the restaurant
• 提供给顾客折扣
• Whenever he has to complete the daily log sheet, it is his responsibility to have all requested information and exceptional occurrences stated clear and accurate
• 在任何时间完成日报表，其责任是保证提供的信息准确明了
• Whenever there any exceptional occurrences in the area he supervises, he should report them without delay to the restaurant manager
• 时间在管辖范围内发生的意外情况都应及时汇报给餐厅经理
• Encourages promising employees, and in order that they receive management training, delegates to them periodically those duties which, if incorrectly, carried out would not be an immediate threat to food service welfare of guests
• 员工，保证员工受到培训，未经培训不可同意其直接服务顾客
• He is constantly on the alert and watches for ways and means by which the food and beverage operation could be improved and made more profitable
• 到什么样的食品或酒水有更好的销售
• Works closely with restaurant manager to implement and upkeep a stock system
• 厅经理合作，实行和维护库存制度
• Job involves customer contact; tact and diplomacy are required at all times
• 包括与顾客的社交关系，机智和熟练的社交方法
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Performance Standards行为规范

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  ovides courteous service to guests and responds promptly and tactfully to guest’s enquiries, complaints and requests
• 友好的服务给顾客，迅速机敏的回复顾客的要求以及抱怨
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• Directs and supervises supervisors, hostesses, waiters and waitresses
• 管理主管，领位，服务员
• Greets guests or may call upon a supervisor or waiter to direct the guests to their tables
• 顾客或者安排主管或者服务员接待顾客到座位
• Presents menu, answers questions and makes suggestions regarding food, beer, wine and beverage
• 菜单，回答问题，提供食品，酒水，啤酒和葡萄酒的建议
• Makes out written reports of all accidents or damages to guests which occurred in the outlet
• 区域内有意外事故发生或者意外伤害，写通告书给顾客
• Schedules employees’ working hours, maintains a time record into a log book
• ，保存排班表
• Conduct quarterly performance evaluation of each person under control
• 位员工进行季度绩效评估
• Reports to the Personnel Department on any disciplinary action
• 给人事部门所有的警告处分
• Evaluates staff
• 员工
• Reports to manager and Personnel Department if any recommendation is received by an employee from guests
• 员工从顾客得到的讯息都要汇报给经理和人事部门
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• Complies with restaurant policies and procedures
• 餐厅规章制度和服务流程
• 厅经理合作，确信所有的员工都清楚的明白员工手册规定的规章制度
• Engages in training sessions and attends training sessions when required and directed by the manager
• 理的安排下组织出席培训活动
• In the absence of the manager is in direct control of all staff in the restaurant
• 不在的情况下要全面管理餐厅
• Works as a team with the restaurant manager and other outlet heads of the department and F and B management to achieve objectives and goals that are set
• 厅经理和其他的部门管理人员以及董事团队合作
• Schedules employees’ working hours, maintains a time record in a log book
• 并作考勤记录
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Product Quality Knowledge and Control技能知识要求

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  Needs to have a complete knowledge of all restaurant and bar menus, beers, drinks list and beer, wine list and to be able to advise guests accordingly. Detailed knowledge of all other F & B outlets and restaurant services is also required
• 了解菜单，酒水单，葡萄酒啤酒知识，便于给予顾客合理推荐，详细的食品和酒水知识以及服务知识
• Ensures adequate mise-en place, i.e. condiments, stationary, chinaware, glassware and stainless steel ware, as laid down in outlet par stock and keeps an efficient control
• 区域的调味品，瓷器，杯子，不锈钢制品合理摆放利用
• In liaison with manager maintains high standards of hygiene and cleanliness of the working area to the required health and safety level, and also that equipment is kept in a good and safe working order
• 标准和清洁标准按要求达到，同时确保设备要在安全状态下运行
• Responsible with restaurant manager for the overall appearance and set up of restaurant, checks on standard of cleanliness and liaise with housekeeping, and with engineering checks on repairs and maintenance of the above areas

与餐厅经理负责餐厅的形象，按要求检查卫生状况，与工程人员检查维修所需的区域

上班地址：新源里西20号