梦想成真的地方

我们是全球分时度假行业的引领者，经营着多个著名的分时度假品牌，其中包括万豪度假俱乐部、丽思卡尔顿度假俱乐部和万豪大酒店。我们为能人志士提供诸多机会，让他们鼓励我们的客户以万豪的方式体验度假的乐趣！

我们诚邀您探索这份可以受益终生的职业。我们正在寻找符合条件的人才加入我们的公司。

如果加入了 MVCI 大家庭，您可以享受优厚的福利：

• 全球假日住宿折扣
• 具有多元文化的工作环境；
• 优厚的工资和福利待遇；
• 针对您的职业发展的可靠承诺；
• 专业、有趣且相互支持的工作环境

业务激活代表

职务概述

通过电话与业主和潜在业主沟通，以设置和/或激活和/或验证预售套餐销售/一日游。向潜在业主解释参加销售推介的相关详情和要求，并确认人员符合资格要求。

职位具体任务

• 协助“实时”验证套餐/单日团队提交的预订。

• 负责分配时段和安排。

• 在验证通话期间执行品质保证检查，以减少事件报告。

• 通过电话/电子邮件与经纪人联络以讨论他们提交的预订，并且为他们维护良好的日志记录。

• 日常职责包括处理非会员客户服务热线（内容有关酒店预订或咨询），并协助解决投诉事件。

• 邀请客人参与销售中心的贵宾预览或为他们提供假日套餐折扣或激活/验证未使用的套餐。

• 消除潜在业主表现出的厌烦情绪，同时保持礼貌和热情的态度。

• 鼓励客人或致电者购买或安排预售套餐/旅游。

• 查看住宿和日期的可用性，包括在第一选择不适用的情况下找到替代日期或选项。

• 回答客人关于物业设施/服务的疑问。

• 始终关注当地时事（例如新闻、运动、流行文化）和信息，为客户服务相关工作提供支持。

• 根据要求，为其他营销团队成员的发展和指导提供支持。

• 履行指定的其他职责。

  
  

任职资格

• 大专学历及以上

• 至少 1 年或以上电话销售呼叫中心工作经验。

• 出色的书面和口头沟通能力以及语言信息和非语言信息聆听技巧。

• 精通英语和普通话。

• 态度积极、热情。

• 展现出专业且知识丰富的形象。

• 能够以礼貌、热情和勤奋的态度展现 MVCI 精神。

• 拥有丰富的说服技巧

• 具有直接营销或促销销售经验者优先。

• 具备在团队环境中工作以及与公司各级别员工有效沟通的能力。

• 能够熟练操作 Microsoft Excel 和 Word

• 有耐心，理解能力强，尤其是面对有关障碍的任何语言时。

• 必须能够灵活地安排工作时间，包括周末和晚上

• 具有在工作量大、节奏快以及注重成果的业务环境中工作的经验。

  
  

  如果您认为您正是我们寻找的那个人，并且想在透明且自主的环境中发展，请在此处申请职位并附上您的简历，简历中需要提供资格证书、详细的工作经验，以及当前薪金和期望待遇等信息。

  
  

  抱歉，我们只会通知符合条件的求职者。

  
  

  作为一家提供平等机会的雇主，万豪度假全球公司致力于招聘不同背景的员工，并支持包容性的文化。

  
  

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MARRIOTT VACATION CLUB ASIA PACIFIC (MVCI)

Where Dreams Come True

We are the world's largest pure-play timeshare company and develop well-known timeshare brands including Marriott Vacation Club, The Ritz-Carlton Destination Club and Grand Residence Club by Marriott. We offer a range of opportunities for talented individuals to encourage our clients to experience the joy of taking holidays the Marriott way!

We invite you to discover the career of a lifetime. We are seeking qualified individuals to join our team.

By joining the MVCI big family, an attractive package awaits you:

• Discounted worldwide holiday accommodation
• Multi-cultural work environment;
• Attractive salary and benefits package;
• Firm commitment to the development of careers;
• Supportive, Professional and Fun working environment

ACTIVATIONS REPRESENTATIVE

JOB SUMMARY

Communicate with owners and potential owners via telephone to set up and/or activate and/or verify preview package sales/day tours. Explain details and requirements related to attending a sales presentation to potential owners and verify that individuals meet eligibility requirements.

JOB SPECIFIC TASKS

• Assisting 'live' verification for bookings submitted from Package/Day Teams.

• Responsible for slot allocations and schedules.

• Perform Quality Assurance checks during verification calls to eliminate incident reports.

• Liaise with brokers through calls/ emails for any bookings submitted and maintain good log record for them.

• Daily duties include handling customer service hotline for hotel reservations or enquiries for non-members and assist to resolve any complaints.

• Invite guests to attend a personal preview of our Sales Gallery or to offer them a discounted holiday package or activate/verify open packages.

• Overcome potential owner objections while maintaining a polite and enthusiastic demeanor.

• Encourage guests or callers to purchase or schedule preview package sales/tours.

• Check availability of accommodations and dates, including finding alternative dates or options if first choice is not available.

• Answer guest questions about property facilities/services.

• Maintains an awareness of current events (e.g., news, sports, pop-culture) and information on locations to support to Customer Service focus.

• Supports with the development and mentoring of other Marketing Team members as requested.

• Performs other duties as assigned.

  
  

CANDIDATE PROFILE

• College degree and above

• Minimum of 1 year or more call center working experience in tele-sales.

• Excellent written and oral communicative, verbal and non-verbal listening skills.

• Fluent in English and Mandarin.

• Positive and enthusiastic attitude.

• Presents a professional and knowledgeable image.

• Ability to represent MVCI in a courteous, enthusiastic and diligent manner.

• Proven experience using persuasive techniques

• Experience in direct marketing or promotional sales will be advantageous.

• Proven ability to work in a team environment and interact with all levels of the organization.

• Working knowledge of Microsoft Excel and Word

• Patience and understanding, especially with any language related barriers.

• Must be able to handle a flexible work schedule which will include weekends and evenings

• Experience in high volume, fast-paced, results oriented business environments.

  
  

  If you believe you are the one we are seeking and thrive in a transparent and autonomous environment, apply here and attach your resume giving full details of qualifications, experience as well as current and expected salary.

  
  

  We regret that only short-listed candidates will be notified.

  
  

  Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

上班地址：上海市黄浦区西藏南路569号复兴Base 2楼266号