Key Responsibilities

1. Strong understanding of end-to-end process of dispute handling with Maersk Line setup.

2. Understanding of the Shipping Business

3. Understanding the Root causes of Dispute & highlight to stakeholders for permanent fixes.

4. To resolve dispute cases within the specified SLA

5. Carry out other responsibilities or projects given from time-to-time by TL/Manager

6. Effective and timely communication with locations wherever necessary

7. To keep updated on all developments in the relevant area of operation

8. To highlight and escalate process variances to the Team Leader with reasons for deviation

9. To initiate, suggest and demonstrate process improvements

10. Ensure complete adherence with group’s security policies, agreed SOPs

11. To share knowledge gained with peers within the function

12. Timely discussion and escalation on all issues with Team Leader

13. Practice APM-M Group culture, values and reputation and ensure compliance with APM-M Group and CB policies.

14. Meets required goals and deadlines on a timely and accurate manner independently

Who we are looking for

1. Graduate with 3-5 years in Customer Service / BPO

2. Fluent in English – good communication skills – Oral & Written.

3. With Shipping Industry Knowledge

4. Computer literate (Windows) & Strong MS Excel skills

5. Result-driven and an individual contributor

6. Structured and has a high attention to quality

上班地址：成都市高新区天府大道天府软件园D区3栋