Some careers shine brighter than others

Hi guys, we are located in Shanghai, China and we are looking to add another awesome employee. We've got an office full of passionate and interesting people.

This is an office job, and yes you have to come into the office ?_?

From time to time you may get the OPTION of traveling both domestic and international.

Some of the places we've visited previously: Sochi, Seoul, Las Vegas, Amsterdam, Dubai, Maldives, Rio... the list goes on and on.

Again, this is an optional perk, if that appeals to you, great! If not, that's OK too, there's food, drinks and conversations to be had in the office as well.

The details of the job are posted below.

We're offering a full time permanent position with full benefits

You will find the generic "hiring someone" info below.

Tips:

? Know your IP networking. You don't need to be a CCIE, but you should be able to explain port forwarding and know the difference between a public and private IP.

? General Digital Video knowledge is a plus (What is h.264)

? General Cellular Technology knowledge is a plus (What is CDMA/GSM/LTE/HSPA)

Position Type: Full Time Employee

Experience Required: Minimum 1 year

We are a global technology leader offering portable "live" electronic news gathering (ENG) broadcast solutions. Since 2005, we have become a trusted technology partner for hundreds of the leading broadcasters around the globe because of our ability to deliver a wide ecosystem of solutions for transmitting professional-quality High Definition video. This IP-based mobile equipment allows professional broadcasters to transmit a live HDTV signal over 4G/3G cellular networks, Wi-Fi and Ethernet connection.

We are seeking a talented Support Engineer to work in our Shanghai Support Center.

Responsibilities:

? Provide technical support to TVU customers/resellers via phone, email and other electronic medium

? Configure client's equipment to connect to the Internet via cellular modems, Wi-Fi and Ethernet

? Troubleshoot software and hardware issues as needed

? Provide customer training on equipment use and best practices

? Collect the valuable feedback from customers/resellers and bring them to develop team.

In this role, you will:

Closely work with our fantastic support team in US

Have the chance of global trip for providing on-site support in big events .

Have the chance to go to our HQ in Silicon Valley or other branches for technical communication.

Have the chance to attend the largest trade show in TV industry.

Qualifications:

? Hands-on experience with PCs, servers, and networking equipment (routers, firewalls, etc.) is a must; applicant must be familiar with IP configuration, firewalls, NATs, and VPNs.

? One year's experience in Technical Support for a high-tech product, ideally in networking.

? Linux and Windows proficiency is desirable.

? Excellent communicator both written and verbal; good listener.

? Outgoing, enthusiastic personality who brings a sense of fun to work.

? Customer-centric attitude.

? Highly motivated, with the ability to work in a fast-paced start-up environment.

? Fast learner who's not afraid to try new things.

? Open-minded and flexible, analytical problem-solver.

? Video hobbyist experience, or experience in the TV industry, is a plus.

If you are already equipped with the above skills, you are probably just the guy we want, please don't hesitate to contact us.

If you may not meet all of the requirements currently, but you are smart and hardworking, TVU is willing to provide the stage for such young people.

We are proud of providing a workplace that fosters continuous professional development, flexible working and opportunities.

You'll achieve more than you can imagine for being part of this fancy team.

上班地址：长宁区中山西路1279弄国峰科技大厦10楼