Daily check in, check-out, reservation and reception work.

处理日常的入住、退房、预定及接待工作。

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Ensure correct handling of billing and administrative work, including the review and report archiving.

确保正确处理开票和行政工作，包括审查和归档工作报告。

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Reflect good professional image of companies and individuals in daily work and keep a good communication and coordination with partner of property.

在日常工作及对客服务中体现良好的公司和个人专业形象，保持与物业合作方的良好沟通和协调。

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Proper and timely handing of customer requirements, inquiries and complaints. If necessary, promptly report to their superiors.

妥善和及时处理客户的要求、询问和投诉。如有需要，及时向上级汇报。

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Ensure compliance with related policies, procedures and standards of Ascott.

确保并遵守雅诗阁相关的政策、程序和标准。

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Liaise with the department team to achieve daily tasks.

积极与团队配合完成日常工作。

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In compliance with the Ascott Group's Environmental Health and Safety (EHS) guidelines and policies, pay attention to energy conservation and the safe operation in daily work.

遵守集团的环境健康安全方针政策，日常工作中注意节能和安全操作。

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Any other tasks assigned by supervisor.

领导交办的其他工作。

上班地址：杭州市江干区新业路228号来福士广场中心