• Pro-active profit enhancement within the operational area
• Putting the customer at the center of service delivery
• Training, motivation, discipline and control of all China operational staff
• The efficient running of all operational aspects of Relocations in China

• To ensure that the company meets its legal obligations in relation to the operational

• To ensure the day to day operational schedules are properly managed and jobs optimally

• Monitoring cost for all aspect of operation expense, such as agent cost, shipping cost,

• Monitoring service quality, keeping TQQS score over 100% in Crown TQQS system.

• Develop new partnerships and maintain existing relationships with the focus on service

• Support the overall Operations team through managing all materials used in the warehouse

• Maintain safe and clean warehouse environments and conduct regular audits of all China

• Efficient planning of resources to complete all loading, unloading and internal movement of

• Develop and promote the concept of shared enterprise resources of the operations staff

• Ensure all operations staff are aware of and observe Crown’s published procedures and

• Work closely with management to ensure continuous improvement and best practices in all

• Deploy e-Packing across China wide relocations operations.
• Ensure that all operational equipment is stocked, maintained and serviced accordingly.

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