• listens and responds spontaneously to questions asked by the guests,team member and suppliers. Tiers to find a solution

  自发听从并回应客人、同事或供应商的问题，并寻找解决方式

• Finds an immediate solution to precise and simple problems

  寻找立即、确切的简化问题的方式

• Knows how to improvise on an emergency situation

  知道如何处理临时紧急情况

• Is welcoming in all circumstances. Is interested in the guests. Enjoys sharing and making people happy.

  在任何环境中表现出热情，对服务客人感到兴趣，乐于使他人快乐

• Approaches others,encourages encounters.reacts positively to criticism.

  接近并鼓励他人，积极回应批评意见

  6、is diplomatic. Show enthusiasm and conviction that encourages guests to try new experience.

  善于沟通，展示热情使客人乐于尝试新体验。

• Peace maker. Does everything to anticipate and respond to guests needs.

  平和的预先回应客人的需求

• Arbitrates divergent interests and guaranty a friendly environment

  处理异议并营造友好环境

• Respects the procedures. Is punctual, has a good appearance, accomplishes tasks with precision.

  遵守程序，守时，具有良好形象，准确完成任务

• is trustworthy. Monitors the quality of owns work, and takes responsibility for it. Does what says will do

  具有可信度，保证本职工作的完成质量，并承担责任，收到做到

• ensures that rules and procedures are respected. Advises the appropriate person of any situation which could result in a lack of quality/security.

  保证政策原则和运作程序能够被遵守，能够在任何缺乏质量或安全的情况下举荐合适的人选处理问题

• is positive,shows enyhuaiasm, is always available shares information.

  积极热情，始终能够共享信息

• is open to others. Asks for advice of others. Is conscious of his role in creating a team image

  具有积极合作精神，向他人寻求建议，能够准确意识到自身在团队中的角色

• Is a team player. Demonstrates flexibility in adapting to team constraints

  具团队精神，显示适应团队约束的灵活性

• Respects others and their cultures. Encourages consensus building. Is curiors. Open to new experiences

  尊重他人的文化习惯，努力达成意见一致，对凡事保持好奇心，乐于尝试新体验

• Is open to ideas of others, receptive to those ideas and able to adapt established way of working

善于接受他人的建议，乐于借助一切机会学习新技能以便于改进自己的工作表现

• Enthusiastically proposes and implements creative solutions in area of responsibility in order to stay ahead of the game.

以极其热心的态度执行工作任务，并有超前意识

• Understanding relevant OH&S legislation & the implications on the operation of the department

理解相关OH&S规定和部门的运作程序

• Communicating to the team their responsibilities within OH &S

在遵守OH&S规定的前提下，善于和团队沟通他们的职责

• Ensuring that safe and healthy working practices are implemented at all times

在工作过程中保证自己和他人的健康和安全

• Understands and knows how to anticipate the needs of the guests. Purs his self in position to get feedbacks from guests

积极满足客人的需求，准确定位自身以对客人进行反馈

• Agreeing and implementing actions to make improvements to customer service. Positively dealing with and learning from customer complaints and comments with follow up and feedback to the F&B manager

同意并执行能够促进客人服务的行动，以积极的态度处理客人投诉及建议，并把必要的信息反馈给餐饮部经理

• Making sure all customer requests and queries are responded to promptly and effectively while assiting on the floor during operation hours each day

保证在服务期间，客人的一切需求与投诉都能够及时高效的解决

• To be able to uncover the major causes of satisfaction and dissatisfaction,a nd encouring that the information is communicated to actors furture up the hierachy

能够发现引起客人满意或不满意的主要原因，并保证及时与相关人沟通信息

• Having detailed knowledge of departmental standards. Being able to explain the standards review checks

了解部门标准的细节，并能够向团队解释标准

• Assessing staf performance against standard. Monitoring standard through regular standards review checks

通过反复检查，监督服务标准的实施工作

• Developing action plana to address shortfalls in standard and identifying shortfalls before they affect customer service. implementing and following through improvements identified.

在影响到客人之前，改进不足的工作计划，并保证相一致的执行

• Preparing roasters and job schedule for staff to meet business needs(taking into consideration internal activities and occupancy and external events, promotions ets.)

  准备考勤及员工工作日程以达到商务需求（考虑内部活动，客人入住率，特殊活动及产品促销等等）

• Communicating effectively with front office and groups & Tours to maximize in house and group business for the atrium, ensuring direct liaison with group leaders upon arrival

协助与前厅部和团队客人的沟通，最大限度的满足团队客人的房内餐饮，并保证在团队客人到达时与带领着的联络

• To describe,assigh and delegate duties and authority for the operation of the restaurant and in-rrom dining at all times

  分配、指派、组织授权餐厅和送餐部日常的经营工作

• Understanding what’s going on inother departments and implications for own department

随时更新与其他部门的交流

• Planning ahead and ensuring adequate resources are available. Managing the departmental operation and taking action where necessary to ensure smooth running and participating in service duties during service periods, where necessary

预先准备并确保各种经营设施设备的充足，在需要时管理部门经营，做出行动，以保证在服务期间内服务的流程进行

• To co- ordinate with engineering and housekeeping department to ensure maintainnce and cleanliness. Ensure follow-up procedures are maintained.

与客房部和工程部通力合作，保证部门设施的完好及清洁，保证对工作所需求的技能知识的深入了解

• Ensuring the shift is reviewwd and handovers and briefings arecarried out. Maintaining in-depth technical knowledge and skills required for the job

确认每个班次之间做好总结，并与下个班次进行工作交接，保证对工作所需求的技能知识的深入了解

• Maintain event amd function histories to asssit with returning events. To establish good communication with the kitchen team

保持工作技能的更新，与厨房建立良好沟通

• To participate in future menu changes with the F&B manager and the executive chef taking into consideration new F&B trends, market demands and sales achivements.

协助餐饮部经理及行政总厨根据餐饮发展趋势，适当需求及销售情况进行餐厅菜单的修改

• To attend & participate in regular F&B ,operational & roaster meeting. Beimg aware of protential highs and lows in the business

参加餐饮部的例会，能够意识到商务中的各种情况

• Creating and implementing sales promotions and staff incentives asa per discussion with F&B service manager

经过与餐饮部经历商议之后，进行销售促销及员工奖励活动

• Assit F&B manager with the preparation of the events brochure. Identifying, communication and auctioning potential sales leads

协助餐饮部经理，准备促销活动宣传册

• Creating an environment where “evertone sells”. Set objectives for self and the team that are higher than in the past. Improve action taken in order to creative more sales

建立一个每个人都进行销售的工作环境，寻找机会，增加酒店及部门的收入

• Using key monitors and financial tergets to evaluate the department ‘s performance and make future plans

在餐厅运营表现及财务慕白哦的基础上，对餐厅的工作表现进行评估，制定未来发展计划

• Analyzing financial information that is provided via the micros and payroll system, to assist decision making

通过对micros系统及薪水水平进行分析，制定钙片你工作计划

• To complete regular financial and operationg reports, as required or requested by the F&B manager

完成餐饮经理要求的财务报表及各种日常财务报表

• Forcasting potential revenues and cost s. following company control procedures.

能够做出收入及成本预算，遵守酒店的各种财务制度

• Controlling costs without compromising standards. Communicating relevant financial information to the team

坚决执行各种成本制度，与团队成员分析那个近期财务状况

• Analyzing and explaining any financial variance against plan

为团队成员解释分析财务计划中的异常情况

• Set up and maintain the leave plans for the department. Understanding theaims of the hotel and the department’s role in achiving it

制定员工休假计划，理解酒店目标，清楚部门在完成目标过程中说扮演的角色

• Communicating to the team the key information concerning the stragety of the company

与团队沟通酒店运营的关键信息

• Setting and agreeing to departmental objectives for self and team. Representing the needs of the team to others in the hotel

建立并同意部门目标，代表团队与酒店其他部门

• Getting members of the team to work co-operatively with others

促使团队中的成员竭诚合作

• Keeping the team up-to-date about departmental, hotel and company activities through regular communication meeting & memos. This includes special special events andpromotions in the restaurant

随时更新团队成员与酒店其他部门的交流，了解酒店其他部门的活动，包括特殊活动，餐厅促销等等

• Involving the team in developing action plans to contribute in achieving operation objectives in line with stragety

有效管理部门运作，为保证服务及餐厅的政策营运采取必要的措施

• Understanding the quantity and quality of people needed to operate the department

了解部门组成运转所需的人数及人员素质

• Carrying out selection interviews and making effective recruitment decisions. Ensuring the new recuits habe all revelant information before commencing employment

负责面试并进行高效的招聘工作，保证应聘人员在入职前得到一切相关信息

• Planning and ensuring departmental orientation is carried out. Ensuring standard training and assessments are carried out

保证部门目标以及服务标准培训计划的执行

• Regularing reviewing individual & team performance against objectives &providing feedback.

根据部门目标及反馈，经常性的对员工及团队的表现加以评估

• Developing and implementing departmrnt training plans to meet business needs. Reviewing and evaluating all training activities

为了满足商业需要，制定并实施部门培训计划，回顾并评估所有培训活动

• Carrying out annual appraisals in accordance with legal and hotel guidelines with all staff and identify individuals training needs

根据法律及酒店指南开展年度评估活动，并指出个人发展计划

• Introduce appropriate product knowledge courses

介绍合适的产品知识课程

• To participate in traineeship programmes,proving structured training to those prople starting careers in the Hospitality industry

参加培训计划，为培训生制定结构严谨的培训计划，以帮助开展起服务业的职业生涯

• Assigning projects and missions to facilitate the development of him self and his team

分配任务以利于自身及团队的发展

• Perform any other duties assigned by the f&b manager

执行餐饮部经理分配的其他工作任务

• F&B mission is established and installed in all team members

餐饮部的工作使命在所有员工当中被建立并贯彻

• Maintains the highest standard of personal professional imager, conduct ,knowledge and skills related to the job responsibility

维修最高的专业形象

• Maintains professional business confidentiality

保护商业机密

• Performs any other duty as assigned by the departmrnt manager

执行任何工作任务都执行部门经理下达的任务一样

• To assume responsibilities of ADD-outlet manager/ADD-asst manager in his/her absence

在西餐厅经理/副经理休假期间，负责和承担西餐厅经理职责

上班地址：江苏常州武进区虹北路68号

坐落在常州市武进区的中心地带，交通便利，20分钟即可到达常州市中心，距离常州高铁站也只有20分钟的路程。酒店毗邻多个购物广场，周边娱乐项目丰富多样。常州新城希尔顿酒店拥有完善的会议设施和宽敞现代化的客房，为商务和休闲人士提供无与伦比的入住体验。

Located in the Wujin District of Changzhou, just 20 minutes from the city centre and Changzhou High-speed Railway Station, Hilton Changzhou is near many shopping malls and entertainment options. With expansive meeting facilities and generously sized accommodations featuring modern amenities, the hotel offers both business and leisure travellers a comfor table stay like no other.

我们着力打造由酒店精英组成的杰出团队，诚邀您的加入！酒店将为您提供完善的福利、卓越的培训和广阔的发展空间。

We strive to create outstanding team composed of elite hotel, we sincerely invite you to join us!The hotel will provide you with perfect benefits, excellent training and broad space for development.

我们的福利
Our Benefit
A、配有空调、电视及网络的员工公寓
Equipped with air conditioning, TV and Internet
B、齐全的床上用品
The complete bedding
C、自助式洗衣房
Self-service laundry room
D、健身娱乐设施
Fitness entertainment facilities
E、丰富多彩的员工活动
Various of employee activities
F、集团内部酒店入住及餐饮员工价
Team Member benefit Room & Food&Beverage

我们的培训及发展
Our Trainning and Development
A、各种形式的语言及工作技能培训
Many kinds of languages and job skills Trainning
B、希尔顿网络大学
Hilton Worldwide University
C、继任人发展计划
Success Plan
D、人才培养计划
Talent plan
E、国内外姐妹酒店内部工作调转机会
Internal hotel transfer opportunity

招聘时间：周一至周五 9:00-17:00
招聘地点：常州新城希尔顿酒店（常州市武进区虹北路68号）
交通：乘69、74、75、319、320、501、B11、H4路至新城南都站下车后步行100米

Interview Time: 9:00-17:00 From Monday to Friday
Interview Place: No.68 Hongbei road wujin area changzhou city
Traffic: NO.69、74、74A、74B、75、319、320、501、B11、H4 to Xinchen station.