留学备考中心学习督导/班主任

英孚青少儿学校

上海

概述：

学习督导类似于班主任的角色，是EF、学员及家长之间的主要沟通桥梁，负责课程管理流程的执行工作。一个成功的学习督导能显著地推动客户续费及推荐。

角色：

学习督导将作为主要的负责人，处理学员与家长任何与学习有关的问题或意见。同时学习督导需要清楚得掌握所负责学员的所有信息例如：学员的性格，目标，学习进度，老师反馈以及家长期望或意见等等。

工作职责：

根据CMP管理学员的课程表以及课程进度，了解学生基础、授课计划及课程内容，帮助学生制定学习计划，辅导学生背单词、写作业以及作业检查等工作,帮助孩子达到理想目标成绩或英文水平。

根据CMP规定的频率或者现实情况况的需要，追踪教学质量，保障教学结果，通过面对面、电话或是邮件的形式，密切地与家长进行沟通

建立学生学习档案，统计好学生考试信息，做好阶段分析工作

协调其他部门推进教学计划，协助各种校内外的活动

处理来自家长/学员的意见及投诉

密切跟踪考培学生，负责客户的续费工作

任职要求:

本科及以上学历，师范类或英语类专业

有各类考培行业工作经验者优先

大学英语六级以上或口语能力优秀者优先

有强烈的责任感

有亲和力，善于沟通者优先

有快速的学习领悟能力

有较强的服务意识和团队配合意识

熟练使用微软办公软件，能够快速处理各项书面工作

能够接受周末上班，周中休息的工作（周一到周五中休息两天）

工作地点：上海中山公园校区/浦东芳甸路大拇指校区

Synopsis:

The Progress Advisor is the main contact point between EF, students and parents. The role is responsible for the implementation of Course Management Procedure. The successful Progress Advisor is expected to significantly drive customer referral and recommendations。

The role:

Progress Advisor is the main contact person for both parents and students when it comes to any study related issues. PA needs to know everything about each and every of his students’ personality, goals, study progress, teacher and parents wish list etc.

You will:

Manage courses' schedule and progress according to the Course Management Procedures (CMP)

Be in charge for parental communication: face to face, by phone and email, with a frequency defined by CMP or even more often is required

Solve and/or communicate any issues brought up by students/parents

Be responsible for repeated sales

Assist in organizing activities within and outside the schools, especially Life Clubs

You have/are:

Bachelor degree or above, Education or English major preferred

Have experience in TOEFL, IELTS, SAT related industry is a plus

English CET6 or above and good English academic skills

Strong sense of responsibility

Open minded, willing to communicate with all people

Very flexible and can handle emergencies

Quick learner

Microsoft Office software application (Word, Excel, PowerPoint, Outlook)

Be able to work on weekends (the off-days will be between Mon. to Fri.)

上班地址：上海全市校区就近安排