Job description:

Define home assistance( e.g. property maintenance, building services, security services, clearning service etc.) working targets and objective plan with Manager.Home assistance provider network recruitment in terms of provider development process and ensuring the excellent service quality.Establish home assistance provider evaluation procedure and indicators. Evaluating, training and managing providers to improve provider’s capability continuously in order to be more professional and competitive in the market.Reducing the cost by negotiating with the existing and new provides to sign a competitive price contract.Set up category strategy for keeping continuously improvement on provider network quality and cost effectiveness.?Keeping communication smoothly with providers and managing the relationshipTracking home assistance service complaint handling process and provide necessary help to provider to improve service quality.Collecting various market information and raise a reasonable suggestion to help company make strategic plan

• Updating the accurate home assistance provider information into the network management system in timeSupport on digital tools design and implement on provider part when needed.Take another category management when necessary.
  
• Recruitment requirement:

Fast learnerAble to work in a dynamic enviornment and able to work under pressureClear ThinkerStrong execution

• Proven track record in home appliance and home facility repairment or other related industry could substitute for physical qualifications
• Oral and written expression in EnglishAnalytic and problem solving skillsDemonstrated ability to grasp and comprehend concepts quickly and maintain awareness for industry trends and standards
• Degree or diploma holder in automotive engineering, general engineering, or other related field
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• 工作职责：与经理一起定义家庭服务（例如物业维护，家装服务，保安，保洁服务等）的工作目标和计划。招募家庭服务提供商并确保优质的服务质量。建立家庭服务提供商考核程序和指标。评估，培训和管理服务商，以不断提高他们的运营能力，以便在市场上更专业和更具竞争力。同服务商谈判降低成本，以签署具有竞争力的合同。制定采购战略，不断改进服务商的网络质量和成本效益。与服务商保持良好的沟通，管理供应商关系跟进家庭服务的投诉处理流程，并为服务商提供必要的帮助，以提高服务质量。收集各种市场信息，提出合理建议，帮助公司制定战略规划及时，准确的将家庭服务供应商的信息更新到网络管理系统支持数字化工具的设计和使用，并在服务商中推广必要时进行其他采购品类的管理招聘要求：家用电器和家庭设施维修或其他相关行业的从业经验和资格良好的口头和书面表达良好的分析和解决问题的能力基准和KPI理解具备快速掌握和理解概念并保持对行业趋势和标准的认识的能力

上班地址：姚家园南路1号惠通时代广场7号楼A区