Responsibilities:

• Resolve service desk tickets using the ITIL processes within SLA time frames including following and implementing change control using the company’s ITIL Ticket system.
• Provide support and training regarding IT software and processes on site and using remote support tools.
• Maintain and develop the company network and VPN connections using IPv4 and transition to IPv6.
• Diagnose and resolve technical issues and undertake other IT projects as instructed by the senior IT engineer.
• Provide desktop and server support including hardware preparation, configuration and repair.
• Reporting faults and maintaining logs on servers and laptops and escalating issues to the senior IT engineer.
• Maintain MS Server and Exchange, IT Infrastructure, Cloud Applications including installing software to laptops.
• Ensuring security and upgrades are applied and kept up to date on laptops including necessary Antivirus installations.
• Assisting with exchange server mailbox maintenance including setting up new users and disabling expired accounts in accordance with HR requirements
• Allocate and track IT assets including preparing and maintaining documentation regarding all the above.
• Perform other basic IT administrative and IT support duties as required by the senior IT engineer to meet specific operational objectives.

Skills:

• Familiar with ITIL process.
• In depth knowledge of the four network types (LAN, WAN, MAN and GAN) and network Knowledge (CCNA equivalent).
• Windows AD/DNS/Desktop management & support experience.
• Computer network and systems security management experience.
• Office 365 cloud service management experience.
• Strong English language skills, both written and spoken.

Qualifications:

A Bachelor degree in an IT related field.

上班地址：西安市二环南路西段64号凯德广场写字楼2303-2304室