Duties and Responsibilities 岗位职责

• Design and implement sales strategies to ensure the company meets its revenue objectives by growing new and existing accounts.

• Use insight and consultative selling techniques to teach customers about cell products and offer unique perspectives on their need which link back to iCELL’s product solutions.

• Independently and collaboratively strategize for solving deal-level challenges.

• Research prospective customers to identify the right stakeholders to sell to.

• Follow up on new leads and referrals generated by Inside Sales or through marketing activities.

• Prepare price quotations, discounts and custom requests to serve the customers’ needs and increase iCELL’s sales volume and deal size.

• Attend scientific conferences, trade shows and seminars as required.

• Provide exceptional customer service and technical support.

• Liaise and troubleshoot with Customer Support staff regarding difficult customer queries.

• Update all communications and customer interactions in CRM and use customer intelligence for account planning purposes.

• Collaborate with Marketing to ensure consistent messaging that pointedly addresses the current customer landscape.

• Provide feedback from the field to Sales Director about market dynamics, product performance, competition and market potential.

• 设计并落实销售策略，通过增加新客户和维持现有客户来确保公司实现其收入目标。

• 通过有深度与专业的销售策略向客户介绍细胞行业，通过了解客户需求来提供相应iCELL产品解决方案。

• 能独立或与同事协作制定销售策略，以解决交易层面可能会遇到的挑战。

• 研究潜在客户，确定销售目标与利益相关方。

• 跟进内部销售或营销活动产生的机会。

• 通过合理报价，折扣和自定义请求以满足客户需求，并增加iCELL的销售量和规模。

• 根据需要参加学术会议，贸易展览和研讨会。

• 提供卓越的客户服务和技术支持。

• 就客户的问题与客户服务人员进行联络共同解决问题。

• 通过客户管理系统与客户进行跟踪，并整理客户信息。

• 与市场部协作，有针对性地解决当前的客户所遇到的问题和需求。

• 向销售总监汇报，提供有关市场动态，产品，竞争和市场潜力的反馈。

Qualifications

• Education – Bachelor degree is required. BSc, MSc, MBA or PhD in Stem Cell Biology, Immunology, Molecular Biology, Medicine or an allied science is preferred

• Excellent Communication - Tailors communication to the customer’s needs with confidence; effectively delivers presentations and has strong verbal and written communication skills.

• Language – Basic proficiency in English is required

• Experience – Minimum 1 year of working experience in life science company is required, sales experience is preferred

• Strategic Thinking - Systematically solves problems and considers possible customer pain points, expectations, and needs; regularly brainstorms with team members to come up with solutions to solve complex challenges.

• Interpersonal Influence - Uses rational and emotional drivers to resonate with customers to comfortably drive negotiation conversations.

• Ownership - Goes above and beyond to complete a job and has a relentless drive to achieve results; is independent and self-directed, and takes initiative with minimal direction or supervision.

• Workflow Management - Sets clear, realistic, and time-bound objectives that align to business growth.

• Valid drivers license is preferred.

• 本科及以上学历；干细胞生物学，免疫学，分子生物学，医学或相关科学的学士，理学硕士，工商管理硕士或博士学位优先考虑

• 沟通能力 - 自信的沟通能力；有效地提供产品演示，并具有强大的口头和书面沟通技巧。

• 语言要求 - 需要基本的英语水平

• 经验要求 - 至少需要1年的生命科学领域公司工作经验，具有销售经验优先考虑

• 战略思考 - 系统地解决问题并考虑可能的客户痛点，期望和需求;定期与团队成员进行头脑风暴，提出解决复杂挑战的解决方案。

• 人际影响 - 利用理性和情感驱动力与客户产生共鸣，从而轻松推动谈判对话。

• 自主管理 – 能有有效的独立完成工作，并不断努力取得成果；能在最小的方向或监督下主动完成分配工作。

• 流程管理 - 设置符合业务增长的清晰，现实和有时限的目标。

• 如有驾照者优先考虑。

上班地址：普陀区中江路879号21号3层（天地软件园）