responsibilities

• Understand our customer needs and develop plans to address them
• Identify keep staff in client companies to cultivate profitable relationships via memberships and key accounts
• Resolve customer complaints quickly and effectively
• Forward upselling and cross-selling opportunities to the sales team
• Promote high-quality sales, supply and customer service processes
• Aim to preserve customers and renew contracts
• Approach potential customers to establish relationships
• Gain solid knowledge of competitors
• Develop a team of multi-lingual speakers
• Oversee quality control such as design, translation, proof-reading of the magazine and editing

上班地址：永嘉路