Maintains regular and constant contact with Service Express Associates And monitors their contact with guests. Makes certain that phones are answered following Starwood phone etiquette. Provides constant feedback to hotel management and department heads concerning service issues, including guest desires, complaints and comments. Schedules Service Express® Associates in cross-functional activities. Empowers and coaches associates in providing technically proficient, courteous and timely service.

上班地址：上海市黄浦区河南中路88号