Job Duties

• Support e-Commerce Operations Services Manager to maintain smooth daily e-Commerce operations in different local markets to drive profits

• Translate business requirements into functional specifications for development teams

• Suggest changes to refine and streamline e-Commerce operations workflows with the goal of optimizing working efficiency and productivity without sacrificing quality;

• Prepare training documentation and coach team members to use technical solutions to run online business appropriately

• Formulate and prepare Test Case and Scripts, Administration and User Guide, Training Material etc.

• Work with 3rd party vendors/partners to enhance product offering, partnership and enhancement

• Collaborate with IT technical team, contribute to IT solutions, and ensure project deliverables meet the business needs

• Work with all relevant parties to define/refine and document Standard Operating Procedure for business to adopt and follow

• Stay on top of industry trends and best practices and be involved in the Worldwide community of digital payment

• Coordinate the project outstanding actions and follow up on client requirements to ensure project is proceeding on the right track

Requirements

• Degree in Computer Science, Information System, Business Administration, or related disciplines

• 5 years relevant working experience in e-Commerce/3rd party e-Marketplace, mobile, multi-channel and/or digital system integration

• Strong problem solving, analytical skill and patience with a demonstrate high attention to detail

• Passionate about Digital or E-commerce trends

• Ability to work in a dynamic and changing industry and marketplace

• Excellent written and verbal communications skills