• Provide Implementation support to hotels in China
• Handle customer queries through communication channels such as Emails & Calls
• Engage with customer on their requirement and provide solutions
• Provide L1 support to Hotel representatives during Implementation process
• Ensure quality is maintain during the completion of job
• Pre Migration Support to be provided on the day of migration so that migration is successful
• Follow Up on Checklist which has steps related to implementation of new Guest Reservation System at hotels and ensure steps are taken
• Post Migration Support
• Voice experience with good Mandarin communication Skills

岗位要求：

1. Soft skills – Open for customer service and voice process

2. Proficient in written, spoken Mandarin & English language

3. Graduates in Hospitality will be preferred

上班地址：上海浦东软件园郭守敬路498号浦东软件园