Client/Stakeholder Management

1 Deliver excellent customer service to meet on-site client’s expectations

2 Build and develop effective relationships with key stakeholders &/or client and be comfortable working across all levels

3 Monitor procedures to ensure client’s expectations are co***eyed and worked upon

Procurement & Vendor Management

1 Manage multiple vendors including hard and soft skills to deliver services on time and within budget

2 Manage vendor procurement processes in accordance with agreed client procurement guidelines as well as Jones Lang LaSalle procurement best practices

Contracts Management

1 Ensure that all contracts are professionally delivered at the right cost and in line with the Jones Lang LaSalle Code of Ethics

2 Monitor expiry of contracts and initiate re-procurement if needed

3 Continually assess contracts to ensure best value delivered to the client

Fi***ce Management

1 Ensure that the site’s fi***cial operations are meeting targets and control requirements

2 Assist and monitor fi***cial processes to ensure account payable procedures are followed at all times

Health & Safety Management

1 Implement and manage safety procedures to ensure the provision of a safe working e***ironment

2 Ensure compliance with statutory regulations on fire, health and safety standards

Site Operations Management

1 Implement Industry Best Practice operations

2 Assist and monitor to ensure all building procedures and performance measures are maintained at all times

3 Ensure all Critical E***ironment (CEM) requirements are met

4 Seek ways to reduce costs and improve operational standards

5 24/7 emergency call support and site attendance is required

Risk Management

1 Assist in the implementation and management of a property risk management program

2 Support the implementation and monitoring of disaster recovering and business continuity plans

3 Follow established escalation procedures and incident reporting procedures

4 Adhere to Jones Lang LaSalle’s business conduct by ensuring compliance with the firm’s guidelines, procedures and strategies

Key Result Areas

Achieve Key Performance Indicators and Service Level Agreement targets

Required Qualifications & Experience

Ideal Experience

1 Min. 2 years of experience in facilities, property management, hospitality or related field

2 Experience of working in Banking e***ironment

3 Knowledge of local health and occupational safety requirements

4 Knowledge of critical facilities

5 Knowledge of vendor management for specialized services

6 Knowledge of technical aspects of property (Computer Room Air-conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, BMS system)

7 Proven capacity to understand and interpret commercial contracts

8 Strong budget management and fi***cial analysis skills

Critical Competencies for Success

1 Client Focus & Relationship Management

2 Ease of interaction with a wide range and wide level of client staff

3 Ability to manage conflict and balance between client and firm requirements

4 Has a customer-oriented attitude

5 Demonstrates proactive & professional approach to customer service

6 Project Management & Organizational Skills

7 Excellent planning & organizational skills to prioritize work and meet tight deadlines

8 Proven ability to manage multiple and complex operational matters on a daily basis

9 Problem Solving & Strategic Thinking

10 Capacity to deal with ambiguity and solve complex problems effectively

11 Analytical, proven ability to solve problems using a quantitative approach

12 Proven ability to employ holistic approaches and looks at long term solutions

Other Personal Characteristics

1 Demonstrated superior people management skills – ability to lead team effectively, train them well, and promote open, constructive and collaborative relationships at all levels

2 Strong communicator – Good presentation skills and possesses strong verbal & written communication skills (English & local language); also an active listener

3 Passion for quality – has an eye for detail to make sure the best delivery of services

4 Self-motivated; confident & energetic

5 Ability to effectively deal with stressful situations

6 Flexible – able to adapt to rapidly changing situations

7 Strongly goal-oriented – able to focus on meeting all performance targets

8 Is a team player – able to cooperate and work well with others to meet targets

9 Proven ability to initiate and follow through with improvement initiatives

10 Exhibits honesty & trustworthiness

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