JOB PURPOSE设岗目的

Generic一般 This individual is very important in order execution. Executed standard order process. Oversee CSS and SAP data auto-interface timely and accurately. Tracking ETM achieving status and DC inventory capacity to ensure completed order requirement and ex-factory sales target.

This individual is also initiate goods return application base on different reasons. Collect goods return evidence and validated goods return data and tracking the online approval process to ensure the returns are timely and accurately processed in compliance with global policy and local regulations.

Assist team manager to monitor the KPI achievement, such as CCR/Service Level/Block Order Review/Goods Return /Destruction/SLA/MOQ etc., and provide suitable solutions for service defects.

Meanwhile, this positon is a communication bridge for helping team manager in understanding more business requirements, especially in coordinate with team members and key users to propose an optimized improvement scheme and implement it.

Specific additions (if needed)

附加项（如有必要） None

KEY ACCOUNTABILITIES关键职责

？ Order Processing in System

• Monitor CSS and SAP order data exchange timeliness and accuracy, manually deal with abnormal interaction.
• Query the reason for the failure of the order creation, and manually transfer to the CSS system after SAP manual repair.
• Audit sales order in CSS for customer confirmation.
• Pay attention to implementation of special pricing and new products pricing.
• Monitor order credit status daily，and communicate with commercial staff for action plan.
• Before the order is picked in SAP, Complete the order revise process in SAP when receiving email application of order modification from commercial staff, and the new order data will be manually transferred to CSS.
• Review consistency of the sales data and invoice data.

？ Block Order approval and process

• Track the arrival circumstances of overdue payment, follow up inventory level and channel change etc. of over credit limit customer, submit over credit limit order approval online.
• Coordinate with each department on processing emergency orders and get the relevant approval, created orders in the system and coordinate follow-up physical distribution.
• When inventory is shortage, execute backorder process.
• Cross DC delivery approval and process.
• Review block order information and cross DC delivery analysis monthly.
• Emergency order practice twice a year.

？ Batch ID’s allocation and verification

• According to agreement or internal commercial policy, allocate batch ID rule in SAP.
• Verify the accuracy of the batch ID’s allocation.Double check and review monthly.
• Collect tier1 distributor batch ID’s special requirement, mapping the related inventory and tracking inventory consumption. If the inventory can’t sell out in the specified time, reporting to commercial department to re-allocated the inventory.
  

？ Execute return goods process

• Communicate with plant/distribution center timely of the return information obtained from carriers or commercial staff.
• Validate the accuracy of return goods information.
• Implement the return process according to various reasons of returned products and prepare proposal for return amount in advance when necessary.
• Verify support file of returned products and submit approval process timely.
• Create return orders in the SAP system and follow up on the subsequent replenishment or red ticket process.
• Issue goods return and destruction report monthly.

？ Tracking payment of AR and discrepancy AR Checking List

• Check weekly accounts receivable report issued by receivable accounts, and pay attention to delay payment.
• Fellow up the payment of expiring or overdue customer, and share the tracking result to credit control team.
• Completion the confirmation of return information in quarterly account receivable with commercial staff, and share the confirmation result to credit control team.
• Release the report of average days of returned money Monthly, prepare the list of overdue arrears customers

？ Inventory level monitoring in plant & DC

• Monitor the stock of plant and distribution center, follow up STO in transit timely and notify the relevant personnel promptly.
• Convey product shortage in information to demand to planning team, according to DC manger and planner decision and change shipping point or waiting for STO to ensure order unit request.

Dimension (e.g. Budget, number of people managed) ? Subordinate 汇报下属: No. of Directs and Indirect Reports直线及虚线汇报的下属数量

None

? Budget审批预算额度：None

REQUIREMENTS

Education / Experience Must to have :最低要求

Education教育:

College degree or above

Professional /Major专业：

Customer Service

Experience 经验:

2+ year work experience in order processing

Better to have : 优先考虑项

Education教育:

University degree

Professional /Major专业：

Supply Chain or order processing

Experience 经验:

5+ year work experience in Supply Chain or order processing

Technical skills &

Competencies / Language Must to have :最低要求

Technical 技能:

Careful working attitude

Language语言:

Good English in written

IT Skill电脑技能:

SAP system / Good excel, word skills;

Other Ability其他能力

Better to have : 优先考虑项

Technical 技能:

Innovation / Executive ability

Language语言:

Good English skill both in read and written

IT Skill电脑技能:

Excellent excel, word skills

Other Ability其他能力:

Behavioural Competencies

(LEAD and others) Must to have :最低要求

? Commit to Customers服务客户

? Strive for results实现目标

Better to have : 优先考虑项

? Act for Change敢于改变

? Cooperate Transversally横向合作

Potential Career evolutions for job incumbent Future challenges 未来的挑战：

? Innovative work method and inprove work efficiency

? Accept new challenge

? Recommend new methods

Future potential career development occasion：

未来可能的职业发展机会：

? Order to Invoice Manage

? Order processing professor

上班地址：江陵路325号（1号线西兴路）