1. Manage all day to day activities (administrative and functional) conducted at the Visa Application Centre (VAC) which involves:

• Document scrutiny & verification for visa processing
• Maintaining & recording all application data in a timely and accurate manner
• Handling cash & bank related transactions if assigned
• Ensuring Overall Security of the VAC (Physical & Data)
• Ensuring all administration & logistics of passport delivery to consulate / applicant /Logistics Company etc.

2. Conduct regular Audits for all processes & implement all new process rollouts or changes.

3. Maintain & improve level of customer & mission satisfaction by enhancing procedures and continuously innovating methods to increase productivity and cost effectiveness.

4. Maintain adherence to the Service Level Agreements ’s for all processes and ensure adherence to Standard Operating Procedures, manuals etc. without any deviation.

5. Ensure that the Teams are mentored & work towards adherence of all SOP’s/ processes, required to be complied with, from an Organizational & ISO perspective.

6. Ensure delivery of Value Added Services options and achievement of the VAS targets for the VAC.

7. Liaise with various support functions to handle team related queries.

Minimum requirement

1. Graduate or Global Equivalent degree

2. 1 to 3 years of experience in a Customer Service Industry preferably Hospitality Background / Call Centre Background

3. Mastery of Chinese and English/ knowledge of an additional language e.g. Italian, Spanish, Portuguese would be very helpful

4. Experience in handling a team of people or process

5. Basic knowledge of Computer Skills

6. Excellent Interpersonal skills

7. Customer Orientation

薪酬福利：税前7-8K/月，13薪，20天带薪年假，7天带薪病假，补充商业医疗保险，节日礼品，团建活动等

工作时间：8:00-17:00 周末双休

要求 90后 本科学历 英语六级级以上 能流利沟通

上班地址：黄兴路