小语种：韩语，日语，朝鲜语等

• Change Request Review/Processing
• Receive MDG-S Change Requests (CR), prioritise and process CRs for new, routine or complex vendor changes.
• Confirm/obtain necessary documentation, if not included on the CR.
• Process change requests and expedite approvals, as required.
• Contact internal customers to clarify or provide information, as necessary, to process change request or provide existing vendor ID information.
• Obtain information from or follow up with suppliers to complete request.
• Make additions or changes to Bank Master in SAP as required.
• Confirm that all required documentation is attached to CR; if not return to Vendor Processor for re-work.
• Review all bank changes to ensure they are valid.
• Conduct review of sensitive fields as appropriate.
• Provide clarification or individual training to Vendor Processors as required.
• Utilize procurement software systems such as MDG-S, SAP, E1 and Ariba to the fullest extent.
• Maintain standards on names, address, banking and tax information.
• Ensure GPIHP (Global Policy on Interactions with Healthcare Professionals) / MAPP (My Anti-Corruption Policy & Procedures) compliance.
• Liaise with other Purchasing personnel to ensure smooth delivery of updates, changes and additions to the vendor database.
• Dealing with Procurement and AP vendor related inquiries (supplier and client), addressing or redirecting as appropriate.
• Ensure proper processing of the CRs to avoid vendor duplication and work toward rationalizing and correcting database.

• Problem Resolution
• Resolve vendor database issues with appropriate person; escalate to appropriate contact when necessary.
• Inform supervisor of unusual problems such as abnormal functioning in the system or a growth in problem resolution issues.
• Record Right First Time (RFT) issues and work with market to address.
• Implement approved process improvements resulting in increased customer satisfaction.

• Vendor Maintenance Helpdesk
• Support Vendor Maintenance Helpdesk activities by responding to customer telephone, fax and email communications promptly and courteously.
• Identify and provide immediate resolution on internal customer issues utilizing existing tools and systems.

Refer more complex issues to appropriate Procurement representative or other responsible contact

QUALIFICATIONS

• Associate Degree preferred
• Requires 3-5 years' experience in a similar role or 1-2 years' experience with Procurement processes, administration, terminology, and advanced error resolution methods.

• Fluent in (Language) and English is essential

• Advanced analytical skills

Strong computer skills. i.e. MS Word, Excel, Oracle, SAP, E1 & Ariba

上班地址：南京西路中信泰富广场