Management & communication

• Monitor and mentor staff to enable timely, efficient and innovative solutions to business. Provide the necessary staffing support to (both internally and externally) to meet objectives and deadlines.

• Manage team performance individually and as a group, as required to ensure KPI achievement and maintenance of professional standards.

• Contribute to define and enrich AGA China strategy at Senior Management level, as a subject matter expert in his areas of expertise.

• Will also contribute to align AGA Group, Regional and China strategies, pro-actively communicating among entities, and balancing strategy compliance and performance issues.

Qualifications

• 5 – 10 years experience in quality management departments serving service companies, ideally in the insurance / assistance industries, and / or call centre services.

• Team management skills, ability to organize people and tasks, keeping good control on the activity.

• Strong ability to analyze facts and data, providing precise and neutral opinions to support management decisions, and negotiation skills.

• Related educational background, with focus on quality systems & methodologies.

• Experience with training functions and projects will be a plus, alternatively candidate needs to demonstrate ability to lead a training team that will implement related quality initiatives.

• Demonstrated ability to work across various business divisions, and achieve good outcomes getting departments commitments and actions.

• Performance orientated, demanding, strong leadership, ability to communicate assertively with teams, peers and management.

• Highly effective and strategic communication skills both verbally and written, ability to formalize and report.

• Excellent command in English and Chinese Mandarin.

• Microsoft Office Suite.

上班地址：天府软件园E区E2-1 九楼