Responsibilities:

• Builds relationship with customer QM functions and communicate with them regarding of quality topic pro-actively.
• Clarifies and reviews customer system requirements based on the SDAAC system. Trains and coaches colleagues regarding customer specific system requirements.
• Responsible for the implementation of accepted customer requirements and lead the adaption of the SDAAC QM system
• Supports Key Account Management to define and negotiate warranty agreements with the customer
• Leads measures to manage quality issues and coordinates them (i.e. if several plants, regions are concerned in case of i.e. start of production, new business hold and global sorting activities).
• Reviews customer portals and provides monthly quality reports of the customer. Balances customer reports and documents (i.e. ppm, number of complaints).
• Support customer quality system audit in the plant and coordinate the improvements based on the audit result
• Participate the annual supplier meeting which is organized by the customer and prepare the measures based on the customer quality strategy
• Collect Q reward information and published regularly
• Manage critical topics personally, if CSE qualification & experience are not on required level and decisions on Management level are required (e.g. in alert situations)

Qualification Requirements

• Very good communication and coordination ability
• 8+ years’ experience in quality, and 5+ years Customer management experience
• Strong understanding of quality principles and tools, results orientation
• Knowledge of IATF16949, and know well Formel Q, QSB or PZS
• Good command of English is preferred
• Bachelor degree or above of automotive or mechanical relevant

职能类别：质量管理/测试主管(QA/QC主管)

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