CustomerExperienceSpecialist
【Position Accountabilities】
1. Fully understand the company's products, coordinate with relevant teams to solve customer problems and maintain good customer relationships.
2. Able to use your analytical skills, along with customer feedback, to summarize and provide product-related issues, understand customer needs, optimize the company’s products and enhance user satisfaction.
3. Identify customer needs through daily work,
【Position Qualifications】
1. Bachelor degree or higher. Obtain TEM-8 or TOEFL or IELTS certificates or score high in other international English standardization tests, with strong English listening, speaking, reading and writing skills.
2. Ability to understand consumer psychology and quickly explore consumer demands.
3. Customer-focused attitude.
4. Those who know western culture well or worked abroad are preferred.
职能类别: 客服专员/助理
关键字: 英语 客户关系 电子商务 售后 客服
上班地址:大坪龙湖时代天街D馆时代汇10栋10层
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