Key responsibilities:

• Assist & Initial analysis of customer claim, check warranty coverage, gathers necessary information/evidence and promptly response. Escalate serious claims to management in time.

• Coordination and follow up warranty cases according to procedures.

• Responsible for arrangement of repair and maintenance service after warranty period.

• Promotion for maintenance contract, customer training.

• Regularly visit customers to collect information on customer complaints, to fulfill improving activities accordingly.

• After sales service until open payments are done.

• Tool Management for Service China overall.

• Side support for the HMS Service Engineer for any missing material under T-projects.

• Trace parts delivery to Service from Germany or back from Customer to Germany closely.

• Supporting active as a project coordinator Intercompany project between Germans PM our HMS Service Engineer on-side.

• Response to create and release the service schedule for China as well with related International Intercompany projects where HMS supports with man power out of China.

Qualifications：

• Bachelor degree, major in mechanical or electrical engineering or related.
  
• At least 2 years working experience in machinery industry.

• Have strong communication skills and coordination skills.

• Have knowledge of technical and commercial English; able to communicate with foreigners and submit professional report in written English.

• Basic Polyurethane related experience is an advantage.

• Basis knowledge for Software tools like MS Projects, Excel, WinWord and SAP B1 is an advantage.
  

上班地址：都会路1951弄