Key purpose: This role is primarily focused on the IT infrastructure administration and participating in the planning and deployment of policies and procedures to ensure system provisioning and maintenance that is consistent with company goals, local regulatory requirements and industry best practices; and to ensure that all event specific technical & operational requirements are understood and delivered, i.e. attendance at key events will be required

Role & Responsibilities:

• Participate in and support capacity planning and the development of long-term strategic goals for systems and software;

• In-house management and maintenance of all IT systems;

• Identification of hardware and software issues and solve with local vendors;

• Develop Mercedes Benz Arena’s IT strategy against business requirements;

• Define security policies and SOPs, perform IT internal self-audits;

• Provide proactive system monitoring to ensure high availability for servers, applications and network;

• Recommend, schedule, and perform database, software and hardware improvements, upgrades, patches, reconfigurations, and/or purchases;

• Manage all IT assets;

• Systems backups and disaster recovery planning, testing, and implementation;

• Be aware of any issues/ user support problems in other IT Applications and escalate to team members;

• On site dedicated escalation for emergency or last-minute technology related issues;

• Conduct research on emerging products, services, protocols, and standards in support of systems software procurement and development efforts;

• Provide training to end users;

• Perform related duties as required or assigned.

Skills & Experience:

• Bachelor’s degree or above, Computer science, informatization management or other related majors;

• At least 5 years’ relevant working experience on TCP/IP protocols, VIan switching, switchport activation, DNS and DHCP, standard desktop maintenance, and general hardware and software issues

• High level of knowledge on both Windows and Apple systems and software, with a strong focus on Outlook and Microsoft 365 Exchange

• Understanding of WiFi spectrums, channels and troubleshooting, and network devices

• Analytical and problem-solving skills including high degree of attention to detail and accuracy

• Self-motivated and able to work independently and flexibly

• Strong customer service orientation

• Good communication skills for interaction with internal and external staff

• Bilingual with clear and concise English

主要目标：该角色主要关注IT基础设施管理，并参与政策及流程的制定及实施，以确保系统配置和维护符合公司目标，当地法规要求和行业***实践；并确保理解和交付所有活动所需的具体技术和操作要求，即根据需要在重要活动现场提供支持。

角色与责任：

• 参与并支持系统和软件的长期战略目标的计划和发展；

• 所有IT系统的内部管理和维护；

• 识别硬件和软件问题并与当地供应商解决；

• 根据业务需求开发梅赛德斯奔驰文化中心的IT战略；

• 定义安全策略和SOP，执行IT内部自检；

• 提供主动系统监控，以确保服务器，应用程序和网络的高度可用性；

• 推荐，安排和执行数据库，软件和硬件改进，升级，补丁，重新配置和/或购买；

• 管理所有IT资产；

• 系统备份和灾难修复规划，测试和实施；

• 了解其他IT应用程序中的任何问题/用户支持问题，并告知培训团队成员；

• 能及时解决现场发生的紧急或临时技术相关问题；

• 对新兴产品、服务、协议和标准进行研究，以支持系统软件采购和开发工作；

• 为最终用户提供培训；

• 履行其他按要求或被指派的相关工作。

技能和经验：

• 本科及以上学历，计算机科学，信息化管理或其他相关专业；

• 至少5年的TCP / IP协议，VIan交换，交换机端口激活，DNS和DHCP，标准桌面维护以及一般硬件和软件问题的相关工作经验

• 对Windows和Apple系统及软件的高度了解，重点关注Outlook和Microsoft 365 Exchange

• 了解WiFi频谱，频道和故障排除以及网络设备

• 分析和解决问题的技能，包括对细节和准确性的高度关注

• 自我激励，能够独立灵活地工作

• 强大的客户服务导向

• 与内部和外部员工互动的良好沟通技巧

• 双语能力要求，能够用英语简洁明了地进行表达

上班地址：世博大道1200号