China Customer Service Specialist is accountable for quotation/order receiving/promising/entry to material delivery to invoicing & documentation for either direct customer orders or inter-company orders. This position is based in Shanghai and reports to China Customer Service Supervisor.

Responsibilities:

Order Management

• SAP order entry and follow up for finished goods produced by OC Plants. Ensure deliveries are carried out in a timely manner.

• Update PSI for orders with latest information

• Work with workshop to have a clear picture of order status and arrange order delivery, for global customers, share all information to global team

• Communicate with Sales, Finance, and Warehouse team to resolve order related issues such as lack of stock, credit hold etc

• Prepare for import/export documents for custom declaration Control import & export cost (freight, packaging)

• Track Key Performance Indicators (KPI) to reach assigned target (Invoice Accuracy, Delivery-To-Request, Order Fill Rate, and Service Claim). Take proactive actions to improve customer service level.

• Execute OCV regional/global business guidelines and ensure the guidelines are adhering to at all times.

• Back up to other Customer Service personnel.
  

  Metrics

• Invoice Accuracy

• Service Claim

• Delivery-To-Request

• Order Fill Rate

• Report Accuracy

• Import & Export cost control

Job Requirements

Experience:

• 1 year or above relevant experience in Customer Service or Logistics
• Familiar with MS office package and SAP system
• Good oral and written English (CET-4)
• Undergraduate Degree.

Knowledge and Skills:

• Strong team work spirit
• Self-discipline & Self-motivated
• Good communication skills
• Good computer skills : Word, Excel and PowerPoint, SAP systems.
• Strong Problem Solving Ability
• Integrity and Initiative
• Time management

该职位为第三方派遣员工岗位。

上班地址：上海市浦东新区芳甸路1155号浦东嘉里城40层

所属部门：供应链部门 Supply Chain Department