• Reporting to railway aftermarket manager, to implement railway field operations development strategy & action plan to achieve business target in responsible area.

• Implement safety activities in responsible area and field safety audit internally.

• Coordinate with planning center, support to arrange daily service tasks.

• Implement Field Service Engineers(FSE) training plan, and be responsible for FSE competence grading & development

• First response to customer complaint handling

• Mentor & evaluate MOT service culture implement in field

• Work with TS to follow & solve pending quality issues

• Service facilities management of service vans, tools etc.

• Manage Service report quality & hours booking correctly thru MAM

• Support to railway sales and marketing, involve in technical proposal for key projects.

• Implement outsourcing and subcontractor service quality management.

• Ensure whole team follow BCOP policy.

上班地址：浦东新区新金桥路1888号金领之都36栋12层