RESPONSIBILITIES:

• Understand and effectively follow all point of sale procedures e.g. Global Refund, VAT procedures, Customer Compliance, Till procedures (cash handling, credit authorisation, acceptance of cheques, exchanges) etc.
• 并且准信所有的销售程序，例如：全球退税，VAT程序，顾客遵守情况，收银程序（现金支付，信用卡付款，支票承兑，外币兑换）等
• Ensure that all customer goods are wrapped and presented in accordance with company guidelines
• 企业方针保证所有顾客购买的商品统一包装和呈送
• At all times present oneself professionally and in line with the brand image and company grooming guidelines
• 保持专业性，品牌形象和企业形象方针保持一致
• Be perceptive of customers’ needs, listening and showing enthusiasm for the product and brand. Ensuring your actions help drive the customer experience
• 客的需求有敏锐的嗅觉，倾听并且对品牌和产品充满热情。保证你的行为能够帮助实施顾客体验
• Be aware of the complaints procedure for customers
• 客户的投诉程序
• Strive and assist the department in meeting sales targets
• 协助部门完成销售目标
• Ensure customer loyalty by concluding the sale, quickly and efficiently whilst capturing customer data to ensure future contact, ensuring aftercare promises are kept
• 交易过程中客户的忠诚度不受消极影响，同时迅速、高效地获得客户信息以保证未来的联系，履行售后服务的承诺
• Be aware of and follow all company procedures in relation to loss prevention and report all suspicious activity, cash or stock losses to the Asset and Profit Protection team and Store Management team
• 并且遵循有关预防损失的企业程序以及向资产利润保护团队和 门店管理团队报告所有可疑的状况，现金或者货物的损失
• Understand and comply with Health and Safety procedures in the store, participating in health and safety and loss prevention training as required
• 和遵守门店的卫生和安全规程。有需要时积极参与卫生和安全与预防损失的培训
• Actively participate in all team meetings and in the Burberry Experience programme
• 地参与所有团队会议和Burberry体验项目
• Ensure that you are always up to date with company communication both internally and externally including new initiatives and products, promotional activity, brand features in the press, etc.
• 你始终和企业的内部和外部保持及时的沟通，包括新的计划和产品，促销活动，媒体报导的品牌特点
• Be available to work weekends, public holidays and adapt shift pattern when required
• 接受在周末和节日进行工作，按照相关安排适应轮班制
• Participate in stock takes outside of normal working hours to ensure a smooth operation at all times
• 参与正常工作时间内的货物带出，来确保门店的平稳运营
• Carry out any additional duties supporting the sales team at busy times as directed by the management team
• 忙的时段承担任何额外的职责以支持销售团队
• Uphold the company culture and bring to life Burberry’s core values – Protect, Explore, Inspire
• 贯彻企业文化和体现Burberry的核心价值：保卫，开创，鼓舞

PERSONAL PROFILE:

• Iconic Customer Service skills
• 标志性的客户服务技能
• Excellent Communication skills – perceptive to customer needs
• 杰出的沟通技巧，对客户的需求有敏锐的嗅觉
• Assertive
• 自信
• Professional and team player
• 专业且具有团队精神
• A positive approach and willing to learn
• 积极的心态且好学
• Brand passion and awareness is integral to the role
• 品牌热情和意识是不可或缺的角色
• Attention to detail
• 关注细节
• Competent numeracy skills
• 优秀的计算能力
• Highly organised and accurate
• 优秀的组织能力和高准确性
• Honest and reliable
• 诚实可信
• Flexible and adaptable to the needs of the business
• 能够灵活的适应企业需求
• Entry level role into Operations or Sales
• 一定的运营或销售的经验
• Proven previous experience of cash handling
• 有收银的工作经验
• Passion for technology with a proven ability to embrace new technology
• 能接受新科技且对科技有热情
• Proven passion for Customer Experience
• 对客户体验充满热情

上班地址：上海