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宾客体验经理
AccorKunshanUpdate time: October 4,2019
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Job Description

Hotel or Entity Swissôtel Kunshan Managed hotel

City
Kunshan
State
East China
Region/Country
Mainland China 
Swissôtel Kunshan 生活是场旅行。好好享受它。我们的故事开始于瑞士，一个充满热情好客，聪明经营之道的地方，同时更重视生活质量，精益求精和可持久性。所以我们的格言就是“好好享受它”，这即意味着微笑，也表明了大家都理解幸福才是生活真正的回报。
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Contract

Job Level Job/National under local employment status (or Foreigner already entitled to be recruited for this role) More information
Fixed-term contract: No
Status Full Time
Anticipated Start Date 04-10-2019

Contact

Kong Fiona
fiona.kong@swissotel.com
0512 5788 5402

Skills

Level of Education
Bachelor / Licence
Areas of study
Hospitality Management
Professional experiences
3 to 5 years
Languages essential
Mandarin
English

Essential and optional requirements

岗位要求
1.大专以上学历，有同岗位工作经验三年以上。
2.能用流利的英语从事前厅服务形象气质佳，精通电脑操作，具备较强的英文听说读写能力。
3.仪表端庄，热爱酒店工作，钻研业务，反应敏捷，善于交际具有较好的管理和协调能力，能够很好的发挥其管理、领导和监督的作用。
4.注重细节，工作有责任心，敢于承担责任，执行力较强。
5.有上进心和良好的学习能力和抗压能力。

  • Excel
  • Word
  • Fidélio
  • TARS
  • Opéra

Key tasks
岗位职责
1.协助酒店高级管理层负责及整个饭店的运作收集对客服务过程中所产生的问题信息。
2.在前厅部经理的直接领导下，在当班期间负责整个酒店的正常运作。
3.要负责处理宾客的问题和投诉。
4.要负责重要宾客的迎领工作。
5.进行整个酒店的安全和日常的设备检查工作。
6.解决当班期间发生的安全问题。
7.向其它班次协调交班记录上需要沟通的事项。

We may be a global brand but we are Swiss at heart. Our story began 35 years ago and today our worldwide portfolio provides guests with the opportunity to stay in the heart of more than 30 top locations worldwide, with 15 more in development. The brand remains true to its roots, successfully combining genuine Swiss hospitality with intelligent design and local flair. We consider time and travel as one of life’s true gifts. That’s why we want our guests to live it well. Our Swiss hospitality ensures quality time for our guests to explore, unplug and recharge. We think that this is time well spent.
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