Purpose: The Director of Human Resources promotes employee satisfaction, ensures
compliance with local and federal employment and labor laws, and maintains the highest level of
standards in the luxury environment.
Position Overview: The Human Resources Director is responsible for planning, managing,
controlling, and coordinating benefits, wages, salaries, labor and team member relations, and
training. They assist in the development and formulation of policies, procedures and practices to
support the operational needs of the hotel.
KEY RESPONSIBILITIES:
Oversees the administrative activities of payroll, benefits, legal compliance and
employment law
Development of Human Resources and Training budget
Implements guidelines, policies, and procedures in compliance with corporate direction
Develop a recruitment/selection strategy and mobility process
Encourages the development of employees to achieve their highest potential
Creates and implements an integration and training strategy that brings efficiency to
employee performance
Supports operations and assists in achieving team member and guest satisfaction goals
Coaches management on handling and resolving performance issues in the hotel
Manages and implements the performance appraisal review system
Is an integral part of the business team, attends all scheduled meetings and contributes
actively with proper preparation
Interviews, selects, trains, appraises, coaches, counsels and disciplines departmental
employees/managers according to company standards
Effectively communicates with team members
Evaluate changes and trends in market compensation and makes recommendations
Measures employee satisfaction through surveys, round tables, and one-on-ones with
team members
Anticipates and addresses employee relations matters, responds timely to employee
inquiries and is proactive in promoting team member satisfaction
Be an inspiration to all hotel staff to achieve luxury levels of performance
Interacts in a positive way with other departments to ensure a luxury guest experience
Ensures compliance with local health and safety regulations
Must be an example of the Sofitel Values, brand standards, and a champion of grooming
and appearance guidelines