Join ABB and work in a team that is dedicated to creating a future where innovative digital technologies allow greater access to cleaner energy.

ABB (ABBN: SIX Swiss Ex) is a technology leader that is driving the digital transformation of industries. With a history of innovation spanning more than 130 years, ABB has four customer-focused, globally leading businesses: Electrification, Industrial Automation, Motion, and Robotics & Discrete Automation, supported by the ABB Ability™ digital platform. ABB’s Power Grids business will be divested to Hitachi in 2020. ABB operates in more than 100 countries with about 147,000 employees. www.abb.com.

ABB is seeking a Customer Support Specialist for Cleveland, OH location.

Your responsibilities

• Input and track systems project orders, change notices and cancellations for IAPI Systems business.
• Back-up for other order entry personnel as needed.
• Review customer orders / contracts to ensure they meet internal controls and external regulations and are set up for proper revenue and cost recognition.
• Identify performance obligations and ensure they are in compliance with ASC 606 revenue recognition principles.
• Execute pertinent Sarbanes-Oxley controls to ensure the group is in compliance.
• Propose and introduce improvements to enhance internal and external customer satisfaction and the group's effectiveness.
• Reconcile orders on a monthly basis.
• Perform invoicing in compliance with contractual terms and customer specifications.
• Under limited supervision, exercise discretion and judgment to perform duties that may involve moderately complex problems.
• Diagnose, troubleshoot and resolve issues related to orders in SAP to ensure accurate financial reporting.
• Generate, interpret and distribute various assigned reports.
• Assist Controllers with special projects as needed.
• Assist with internal and external audits as needed.

Your background

• High School diploma or GED and 5 years of related experience or
• Associate’s degree and a minimum of 3 years of related experience.
• Knowledge of SAP and Microsoft Excel.
• Able to work in a matrix organization with a diverse team.
• Energetic and self-motivated.
• Strong problem solving skills.
• Strong verbal and written communication skills.
• SharePoint experience is desirable.