Join ABB and work in a team that is dedicated to creating a future where innovative digital technologies allow greater access to cleaner energy.

ABB Turbocharging (IATU) manufactures and maintains turbochargers for engines on ships, power stations, diesel locomotives and large, off-highway vehicles. We focus on how to help our customers today, while driving innovation in anticipation of future challenges.

You will be the first and consistent point of contact for customers and business partners of the IATU Business Line located in Cyprus. Reporting to the IATU Business Line Manager, and using your customer service skills and knowledge, you will help solve diverse customer inquiries in support of the wider sales and service team.

Your responsibilities

• Responding to customer inquiries efficiently with confidence and professionalism.
• Delivering effective solutions to customers with order-related queries by coordinating with internal resources to resolve the issue, eg, Sales, Operations, Supply Chain, After-Sales.
• Monitoring status of orders, inquiry resolution and support for any necessary escalation.
• Ensuring a positive customer experience, providing regular updates and clarification.
• Observing the overall process and trends across inquiries and identifying improvement areas.
• Living ABB’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background

• Bachelor’s degree
• Experience in the field of Customer Service. Experience in a Shipping company will be considered a plus
• Responsive, reliable and proactive behavior
• Strong computer literacy (MS Office, ERP preferably SAP)
• Good knowledge of English and Greek language
• Ability to work in a high pressure and fast paced environment