ABB (ABBN: SIX Swiss Ex) is a pioneering technology leader in power grids, electrification products, industrial automation and robotics and motion, serving customers in utilities, industry and transport & infrastructure globally. Continuing a history of innovation spanning more than 130 years, ABB today is writing the future of industrial digitalization with two clear value propositions: bringing electricity from any power plant to any plug and automating industries from natural resources to finished products. As title partner in ABB Formula E, the fully electric international FIA motorsport class, ABB is pushing the boundaries of e-mobility to contribute to a sustainable future. ABB operates in more than 100 countries with about 147,000 employees. www.abb.com

The Field Service Engineer/Technician will be responsible for reviewing, analyzing, evaluating and troubleshooting power systems within datacenters, healthcare and other applications that require critical power infrastructure.The person will have a high level of electrical and mechanical expertise, You will rely on experience and judgment to plan and accomplish goals, complete tasks, and solve key customer issues in a timely manner.

Your responsibilities

- Evaluate and recommend corrective process plans as well as other services to maintain top quality customer service and expected results
- Configure, perform problem diagnosis, and recommend solutions for critical issues
- Test, commission, program, troubleshoot, repair, upgrade, retrofit and install UPS and high and low voltage AC equipment , including the battery plant
- Maintain ongoing phone support and customer service objectives
- Maintain customer relations through issue management
- Be responsible for data entry and maintenance of critical information systems & tool
- Orchestrate dispatch of parts and services as needed
- Be a technical expert on the products and ability to make timely decisions on repair and customer issues
- Provide support for internal quality information feedback loop
- Provide user support including problem diagnosis and resolutions in all the above areas
- Maintain and detail technical documentation including manuals, processes, field service reports, and method of procedures
- Be responsible for in field repair of systems and/or technical assistance
- Perform collateral duties as assigned to meet business needs as they relate to EHS (Environmental Health & Safety), Quality, Integrity.

Your background

- Bachelor’s degree in engineering / Electronics
- knowledge of UPS and AC power delivery equipment
- experience working with Critical Power industry on UPS and AC equipment
- Advanced knowledge of AC and UPS Power Systems equipment and hardware
- strong working knowledge of Power Electronics / Digital / Analog circuits and associated test equipment
- Ability to efficiently work from engineering prints / schematics and parts lists
- Ability to troubleshoot products / equipment to component level and recommend corrective actions As necessary
- Be a strong self-motivator and be able to work long hours independently as needed