Responsibilities:

• Lead a small team to take care of key accounts, customers’ enquiries & requirements and sales support to deliver high service quality;
• Develop account service plans and strategies, customer service management, daily operation direction and guidelines to continuously enhance overall service quality and operational efficiency;
• Work with HQ and Regional offices to drive business initiative projects and manage deliverables;
• Understand customers’ need and proactively provide solutions from customers’ perspective;
• Drive and recommend continuous improvement initiatives to ensure the customers KPI are achieved;
• Review and analyze operations data and performance to prepare weekly/monthly management reports with recommendations;
• Establish an effective and positive working relationship with and within the team, ensure the team is always updated with the market situations and plans regarding service delivery for customers;
• Provide regular internal trainings and briefings to front-line staff and reinforce the operation processes and upgrade team performance;
• Initiate and manage staff development plan, drive individual / team result with KPI development
• Coordinate with both customers and internal working parties to secure commitment on resources and activities plan;
• Strengthen Partnership with Sales team;
• Work base in Hong Kong.

Requirements:

• Degree holder in Business Administration, Commerce or related disciplines;
• 5 years or above experience in B2B customer service and logistic industry, preferably in e-commence;
• Strong problem solving, leadership and management skills;
• Good interpersonal, communication skills and planning skills;
• Energetic, well-organized, responsible and self-initiative person with strong analytical, interpersonal communicate skills;
• Good knowledge in Microsoft Office including word, excel, power point;
• Proficiency in both spoken and written English and Chinese, proficiency in Mandarin;
• Occasional travel is required.

We offer competitive remuneration package and fringe benefits to the right candidate.  Interest parties please send full resume stating your availability, present and expected salary to Human Resources Manager by clicking the button "APPLY NOW".

All personal data collected will be used for recruitment related purposes and treated in strictest confidentiality.  Applicants not hearing from us within 2 months may consider their applications unsuccessful.  All personal data supplied will be destroyed after completion of the recruitment process.