Job Duties:

• Provide professional concierge & customer services to clients and internal users via phone or email
• Handle customer and VIP inquiries globally (Europe & US) and fulfil customer requests on IT services
• Manage communication with customers and VIP in a friendly, professional & courteous manner
• Resolve customer complaints, establish relationships with customers, learning their preferences
• Create and maintain regular reports
• Perform Tier-1 trouble shooting and problem analysis on IT services
• Keep track of incident throughout the incident lifecycle

Requirements:

• Diploma in Information Technology/Computer Science/Computer Engineering or related discipline
• Proficient in English and Cantonese
• 1 year relevant experience in IT helpdesk or customer service
• Experience in facing customers
• Good interpersonal and communication skills
• Customer-oriented, good telephone manner and problem solving skills
• Shift duty required

Working Schedule:

• 2 Shift
  (1) 08:00-20:00
  (2) 20:00-08:00
• Report 2 days duty, then 2 days off ( Include public holiday)