Responsibilities

Infrastructure and Operation Support:

The technician is at the receiving end of incident notifications (Service Desk and Supervision); he is the incident manager on the entire infrastructure perimeter.

-       Ensure the completion of incident records by the Service Desk

-       In the event of a major incident, ensure the global management of the issue and ensure communication with the Help Desk and users.

-       Control the quality of the incident database (knowledge database), the relevance of the information input inside the database by the handlers and the associated reports.

-       Define, with help from all the stakeholders, the action plan aiming at constantly improving the process (issues management). Follow up on the action plans in question.

-       Proactively follow up and document on changes within the infrastructure perimeter

-       Monitoring of criterial applications and servers performance

-       Ensure daily operations batch runs for criterial application are completed, liaise with data centre and head office to investigate and solve for batch and technical issues

-       End user support on all IT matters, including workstations, MSOffice, Outlook, Java, Citrix desktop etc

Programming Support:

-       End user tools with MSOffice environment

-       Basic SQL and database programming

-       Technical skills acquisition: SQL, VBA, MSOffice, Sybase, Java scripting

-       Communication with the Project manager or the Help Desk manager for the operational meeting, in order to explain the situation, make corrections and adaptations

-       Communication and organization with the production service providers for the production phase

Experience / Qualifications

-       University Degree with IT/finance major

-       Thorough understanding of the Service Desk profession within the banking industry

-       At least 3- 4 years’ experience in Finance industry/in a similar capacity

-       Excellent knowledge of PC based applications, including Microsoft Excel, Word and Outlook

-       Hands on experience on Citrix, Unix and Windows environments

-       Strong VBA, SQL, scripting are essential skill

Other Requirements:

-       Positive attitude and mature behaviour

-       Strong analytical skills 

-       Good communication and inter-personal skills 

-       Excellent organization and time management skills 

-       Able to work well under pressure, willing to work on time and produce quality work according to deadline

-       Able to perform multi-tasking as well as additional duties

-       Fluent in English/Mandarin. Knowledge in French/Japanese/Korean and other Asian/foreign languages would be an advantage.

Competitive remuneration package will be offered to the successful applicant. We offer an environment that encourages diversity and professional continuous development. Aspiring talents please send your resume via . Personal data provided in job applications will be used strictly in accordance with  our personal data policy, a copy of which is available upon request.

For more information about the Group, please visit www.caceis.com