The key responsibilities of the position are: -

 

• Work with Bentley users/customers to design and implement complex enterprise-wide projects, includes guidance on server requirements and specifications
• Ensure product installation and server configuration meet project requirements and document system configurations
• Assist users/customers with product implementations
• Assess and validate data migration scripts for users/customers data into a product platform
• Work closely with users/customers to assist in resolving product and configuration issues
• Ensure prompt response to users/customers and resolution of technical issues
• Clearly and concisely communicate status updates and issue resolution to users/customers
• Document product bugs and enhancement requests
• Provide technical support services for users/customers regionally.
• Maintain and expand working knowledge of products
• Provide users/customers training
• Other tasks considered a plus:
  • Server installations
  • Design, develop, and test custom deliverables, such as migration scripts, integrations, plugins, etc.

 

Background and Profile for ‘Best fit’

Essential Skills/Knowledge/Qualifications required:

 

• Analytical thinking
• Excellent verbal and written communication skills
• Self-motivated, detail-oriented and organized
• Ability to work under pressure and time constraints to meet deadlines
• Knowledge in various industry trends, best practices, and technologies such as Power Generation, Oil, and Gas, Refineries, and Infrastructure and Construction projects. Understanding Asset Information Management and Building Information Modelling (BIM) are will be advantageous.
• Ability to analyze business processes and establish the best approach using new tools
• Strong problem-solving skills and ability to document technical issues and solutions
• Ability to quickly learn new products
• Train technical and end-users on new products and processes
• Technical writing experience (developer and user documentation)
• Works well independently and effectively collaborate with and contribute to cross-functional teams
• Successfully presents technical information
• Other skills considered a plus:
  • Proficient in software installation, upgrading, integration and client/server operations
  • Knowledge in the administration of Windows Server, IIS, and firewalls
  • Working knowledge of MS SQL, XML, XSLT, C#, .NET, and API level of 3rd party application
  • Familiarity with the latest Web-based technologies and scripting such as HTML5, Javascript/JSON, PowerBI, etc will be advantageous
• Excellent interpersonal and communication skills required
• Must be willing to travel regionally
• Fluency in English is essential.
• A technical degree will be required