Are you excited about playing a key role in keeping UBS competitive in an increasingly digitized worked? Do you have a passion for Technology?

If so, we are looking for someone who will:

• provide quality services to ensure end-to-end production stability and availability by combining optimized utility services with dedicated centers of expertise, ensuring business aligned support, always aiming to foster on customer / user needs
• be responsible for managing the lifecycle of incidents related to Corporate Center suite of applications in order to restore services as soon as possible
• be responsible for Major Incident management, Problem management and Request fulfillment management
• act as the immediate escalation point for all customers, stakeholders and IT Management for the services provided.
• production support execution as aligned to existing ITIL framework
• follow effective and efficient operational policies, processes and procedures
• work closely with the vendor, key stakeholders to plan for cost optimized solutions, manage delivery, implementation, process improvement and production product support.
• engage required stakeholders – support groups, vendors and third party suppliers
• prioritize incidents based on impact and urgency as per TOC Incident Taxonomy
• ensure proper incident responses, handling, closures and proper communications
• uphold high standards for timely issue resolution and optimize the service issues and gaps and implement service quality
• possess strong analytical, problem-solving and synthesizing skills
• Unix, Oracle, Sybase, Scheduling, Autosys - all are very valuable skills for this role. You need to be a hand-on person