Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $25 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing productivity in their laboratories, we are here to support them. Our global team of more than 75,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services and Patheon. For more information, please visit www.thermofisher.com. 
 
Location/Division Specific Information
At our corporate offices in Mexico City or remote.
 
How will you make an impact? (Objetive)

The TSS provides technical support to Authorized Dealers and Thermo Fisher intern staff increasing the Dealers service level, coordinating service trainings in the Region and supporting to coworkers .The Service Specialist positively interacts with customers and Dealers to solve technical problems and identify areas to improve their work.

What will you do? (Responsabilities)

• Displays professionalism, understanding, tact, fairness and technical knowledge in all internal and external customer interactions. Follow our ethical business conduct guidance.
• Meet the response time metrics.
• Conducts low level service trainings.
• Provide feedback to product quality teams.
• Manage high numbers of emails / use of CRM
• Achieves specified revenue targets regarding spare parts or any other product line. Interacts with Dealers to maintain a spare parts safety stock and attendance to service classes.
• Collaborates with internal partners to resolve customer issues and improve processes.
• Knowledge of Qualification & Validation protocols.
• Maintains their technical competency level servicing new instrument and problems by attending trainings, staff meetings and remaining up to speed on new products, markets, customers and competitors.

How will you get here?

Education Requirements:

Requires a bachelor’s degree in engineering electronic, electrical and biomedical or related field or equivalent work experience and knowledge.

Required Qualifications:

• Minimum of 3+ years of relevant experience with related science, engineering and/or customer skills

• Uses effective questioning to identify customer needs.
• Deseable to have experience in Life Science instruments.
• Exercises judgment setting work priorities and identifies next steps.
• Requires minimal oversight.
• Ability to deal effectively with Dealers.
• Ability to read and understand electrical & pneumatic schematics.
• Excellent interpersonal, self-motivation and negotiating skills.

Working Conditions:

This position is going to be considered to be opened in any Country of LaTam

Frequent travel to customer/Dealers site is required and ranges from 10 - 15% of work time. Works in Must be able to work overtime and flexible shifts.

At Thermo Fisher Scientific, each one of our 70,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.
 
Apply today! http://jobs.thermofisher.com
 
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.