Purpose statement:

To support specific channels (CNDP/HKDP/MCDP) assigned to achieve its volume objectives by providing comprehensive administrative support in supply chain and logistics services, i.e. outbound logistics planning and customer service. 

Key Accountabilities:

Operational:

• Manage customer ordering process and document preparation to achieve On Time In Full delivery to cope with Import Plan & Special Import Contract requirement
• Manage stock delivery based on shelf life policy according to the terms of Master Contract
• Validate the document for in market damaged stock accordance to the Company standard process as well as insurance claim processes
• Price maintenance according to the terms of Master Contract
• Reconciliate the payment of all freight, rebate and inspection charges with customer
• Provide central support for a variety of Supply Chain processes
• Analyse data in order to address and resolve ongoing problems within Supply Chain
• Provide timely and accurate sales and inventory reports to stakeholder in different functions of the company in an agreed periodical basis
• Continuity of improvement in customer supply performance
• Co-ordinate with IT service team for problem solving on SAP application issue and enhancement

People

• Establish an effective working relationship with key customers / 3PL / HK C&E as well as relevant departments within company in order to promote further collaboration between parties in implementing company policies and procedures. i.e. assist Finance team to perform Finished Good stock take
• Respond to Order enquiries/Customer enquiries to ensure all customer requirements are met in accordance to the SLA with customer satisfaction
• Provide practical and workable solution to gaps identified during data analysis

Knowledge, Skills & Experience:

• Form 5 / DSE graduate, At least 3 years of supply chain / customer service experience in a FMCG company or others
• Strong skills of Microsoft Office & SAP
• Strong administration skills with a background within office work
• Able to handle Trade Declaration EDI Processing
• Good Communicator
• On-job training skills

Disclaimer : We might not have an open role at this moment, but, because our work environment is very dynamic, we are encouraging you to apply for this position and, the moment we have a suitable position for your profile the Recruitment Team will contact you as soon as possible.