Job Description

What You will be Doing

• Responsible for carrying out a wide spectrum of customer service activities at specific store so as to maintain high service standard

• Act as a service ambassador to handle customer relation issues and manage customer service hotline

• Handle customer inquiries and complaints, provide appropriate solutions with profession manner

• Update CRM Systems record during daily calling activities;

• Collect and analyze customers’ shopping behavior and comments

• Liaise with customers for On-line e-commerce Assembling schedule

• Prepare market research materials and assist in data/information consolidation

• Assist in other ad-hoc projects as assigned

Requirements

• Form 5 / DSE holder or above

• Minimum 2 year of retail banking or Call Centre experience is a must

• 2 Year relevant work experience in customer service and complaint handling, with experience in retail industry is preferred

• High level of customer centricity mindset with dedication to deliver exceptional quality services for customers

• Customer oriented, with excellent interpersonal and communication skills

• Mature, well organized and a good team player

• Self-motivated, responsible and able to work independently

• Proficiency in both Cantonese and English, fluency in Putonghua is an advantage

• Good command of both written and spoken Chinese and English, fluent in Mandarin is preferred

• Proficient in MS Office and Chinese Word Processing