Job Title: Consultant 
Location:TRIL GTC Chennai
GCL: C2

Job Summary

Function/Team – Collaboration Operations Services resides in the Infrastructure organization in AZ IT under End User Services.

The team is responsible for the following areas of IT:

• Mail, Calendar and Unified Communication
• Microsoft Office 365 (Outlook, Teams & Skype For Business etc.)

Working within well-established guidelines and with readily available higher-level support. Typically, a member of a large delivery team may have an individual responsibility to serve defined groups within a function and maybe a business point of contact. Individuals in this role will be experienced in analysis, configuration or any other IT Infrastructure field.

Job Description

Role and Responsibilities

• Works within a team to deliver day-to-day support of policies and programs covering one or several core areas of IT Infrastructure (Collaboration Services).
• Conducts analysis and prepares reports for issues across It Infrastructure
• Ensures the production of reports or analyses, to meet quality standards, and provides an interpretation of data
• Carries out calculations, analyses or investigations to defined briefs to support the improving performance of infrastructure services
• Participates in establishing an understanding of (internal) customer requirements to ensure that planned activities and services meet needs, and in monitoring those services and activities to ensure service performance requirements are fully met
• Owns delivery for designated tasks and operates independently to interpret, diagnose and resolve identified problems, escalating only complex issues for resolution
• On an ad-hoc basis may own delivery of project-based delivery in the Collaboration services
• Works within defined guidelines and policies, applying judgement to their application, this role will also identify issues with current processes and provide input on proposed changes to enhance the effectiveness of IT Infrastructure
• Must show the capability to identify and propose innovative solutions to improve service performance

Essential Skills and experience

• Prior relevant experience in a similar role with good knowledge and experience
• Good networking and skills with good external links and knowledge of information markets and business awareness
• Demonstrate good communication skills and facilitation skills with the ability to work with others across remote geographies to achieve objectives
• Proficient in ITIL V3.0 practices and process

Desirable Skills and experience

• Relevant Higher education qualification
• Experience of working in a global organization with complex/geographical/multicultural context

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Date Posted

10-Sep-2020

Closing Date

08-Oct-2020

AstraZeneca embraces diversity and equality of opportunity.  We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills.  We believe that the more inclusive we are, the better our work will be.  We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics.  We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.