Responsibilities:

• Provide technical support to VIP Users
• Provide hardware and software maintenance support to users and on-site system health check
• Assist in setting up a workstation or network equipment, scheduling and monitoring computer equipment installation/ relocation
• Assist supervisors in purchasing computers, network equipment, and accessories, etc.
• Provide high-quality solutions to IT issues or forward issues to the appropriate support group.
• Escalate whenever necessary.

Requirements:

• High Diploma or above of Computer Science above
• At least 2-3 years extensive VIP support experience in laptops and mobile devices
• Excellent client service
• Familiar with Microsoft Windows, MS Office O365, LAN, TCP/IP, and network equipment operation and maintenance
• Able to speak fluent English and Cantonese
• A team player and self-motivated
• Immediate availability is advantageous
• HK Permanent Resident is required