Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $25 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing productivity in their laboratories, we are here to support them. Our global team of more than 75,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services and Patheon. For more information, please visit www.thermofisher.com.
Location/Division Specific Information
At our corporate offices in Mexico City, Insurgentes Sur
How will you make an impact? (Objetive)
Execute back office activities for channel partners and key accounts, on order fulfillment. Be primary point of contact to support any customer requests providing excellence on service and drive growth of assigned accounts
What will you do? (Responsabilities)
1- Perform entire workflow of an order fulfillment with a customer by attending calls or replying e-mails for quotation support, edit customer profile information, complaints, order status, delivery time information, product return or replacement and order canceling.
2- Support Commercial strategy, promoting marketing activities by providing information as needed for projects and participating on actions towards internal and external customers as necessary.
3- Back office support such as; entering customer purchase orders into the system, assisting local shipping procedures, ensuring accuracy of shipments and supporting documentation, supervise the receiving incoming material.
4- Report on a monthly basis Open Order Report Status to key accounts.
5 - Be able to support customers with basic technical support.
How will you get here?
1 . Previous experience as customer service representative or similar position with similar tasks and responsibilities for a minimum of 2 years.
2- Previous knowledge of ERP systems functionalities
3- Experience with Microsoft office (Word, Excel, PowerPoint and Outlook)
4- Bachelor degree in Business Management, Marketing, Science, or equivalent.
5 - Any experience in government Institutions order and suppliers contest.
6 - Any experience in call center attention.
7 - English skills
At Thermo Fisher Scientific, each one of our 70,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.
Apply today! http://jobs.thermofisher.com
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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