The Sales and Service Division (SSD) of Thermo Fisher is charged with selling and servicing Thermo Fisher products in geographical territories worldwide. The SSD Organization serves as the primary Thermo Fisher contact to both potential customers and current customers alike, providing a range of value-added products and services and maintaining the highest levels of customer satisfaction.

Combining hardware and software expertise in electron, ion, and light microscopy with deep application knowledge in the materials science, life sci­ences, electronics, and natural resources markets, the worldwide Thermo Fisher team of 2,700+ employees is dedicated to customers' pursuit of discovery and resolution to global challenges.

Location/Division Specific Information 

San Francisco, CA - The Bay Area 

How will you make an impact: 

The Field Service Engineer is responsible for performing the on site installation, servicing and repair of complex equipment and systems. Investigates and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system. Serves as company liaison with customer on administrative and technical matters for assigned projects. Conducts on-site installations of the full range of Thermo Fisher systems and their associated options.

What will you do:

• Conduct on-site installation of complex equipment and follow testing procedures to ensure proper working order
• Conduct on-site scheduled planned maintenance visits
• Provide troubleshooting and repair support for customers and other field service personnel
• Cultivate and develop positive working relationships with customers, system users and company personnel
• Travel, often on short notice, to customer sites to resolve problems or support other field service personnel
• Complete and submit field service reports
• Provide training for customers and users on system maintenance
• Provide feedback to product quality teams
• Provide appropriate input in writing updating and correcting various FEI system documentation
• Provide input for various reports including identifying and isolating unique problems with system
• Act as a subject expert and resource for training

How you will get here: 

Education

• Associates Degree required, Bachelors Degree is preferred 

Experience:

• Typically requires approximately 5 years hands on technical experience installing, troubleshooting, repairing and calibrating complex analysis tools such as SEM, TEM, FIB or similar systems.
• Must have a thorough understanding and extensive experience troubleshooting and repairing ultra high vacuum and high voltage systems.
• Ability to deal effectively with customers
• Excellent interpersonal communication skills
• Proven ability to troubleshooting complex systems and subsystems down to component level
• Literate in MS DOS and Windows software environments
• Able to read and interpret schematics
• Familiar with UHV phenomenon and technology

• Must be able to lift to 75 pounds, push and pull equipment, and carry up to 50 pounds 100 feet
• Must be able to stand, bend, and/or kneel for up to two hours at a time
• Some exposure to biohazards is a possibility during instrument service activities, as these instruments are used in biohazard environments and come in contact with human bodily fluids. Biohazard training, safety equipment and following SOPs will minimize the exposure.
• Must possess a valid driver's license with the ability to drive a vehicle for up to 4-5 hours at a time and be comfortable with commercial air travel.
• Maintain Vendor Credentialing for access to customer location and instrumentation which may require certain vaccinations and/or medical screening be kept up to date.
• Adhere to OHS policies and procedures and ensure a safe and healthy workplace environment

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $25 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing productivity in their laboratories, we are here to support them. Our global team of more than 75,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services and Patheon. For more information, please visit www.thermofisher.com. 

Apply today! http://jobs.thermofisher.com