When you’re part of the team at Thermo Fisher Scientific, you’ll do important work. Surrounded by collaborative colleagues, you’ll have the support and opportunities that only a global leader can give you. Our respected, growing organization has an exceptional strategy for the near term and beyond. Take your place on our strong team and help us make significant contributions to the world.

Key Responsibilities:

• You will provide support to sales representatives and respond to customer and prospect queries
• Maintain accurate and current records of contracts, quotations, proposals, opportunities, accounts, contacts, leads and actions
• Manage customer relationships to cultivate customer loyalty and allegiance
• Manage tendering websites for Singapore and Malaysia, including but not limited to GeBiz, SESAMI, E-Perolehan, hospital tendering websites and etc
• To assist in all Sales Demo/Sample Requests and tracking for customer’s evaluation
• To assist in all Tenders and Invitation to Quote and ePRS document filling and submission
• Pricelist maintenance and updates for all customers
• Review and identify gaps in trade, regulatory and legal compliance for business needs
• Manage SOP forms for internal process including but not limited to legal, trade, regulatory, quality, finance, operations and customer service
• Maintain accurate and current records of company profile, finance documents, product documents for tendering process
• Manage stock and backorder enquiries, provides available solutions to customers
• Effectively track activities, collecting customer information and developing opportunities in Salesforce.com
• Maintain knowledge of products, services, competitive activity, and other general information of interest to customers
• Participate in training and development programs as a means of continuous improvement.
• Cover vacant field territories at manager’s request.
• Follow up with customers on marketing promotions & campaigns and on open quotation to close sales leads
• Generates and processes new sales leads into quotation as necessary
• Manage sales generated from e-commerce platform.
• Coordinating internal colleagues and external customers by providing sales related questions and concerns
• Participate in company initiatives when required
• Answers phone calls from customers and provide sales related supports as they arise

Requirements:

• Diploma or Degree in Life Science or Biotechnology
• 2 – 3 years of experience in lab, sales, sales support or customer service in the science industry preferred
• Good written and spoken English and Malay language are compulsory
• Excellent communication skills required
• Our ideal candidate is an experienced professional with knowledge of sales and customer service best practices
• Strong interpersonal skills with the ability to communicate effectively
• Efficient time management skills with the ability to stay focused on primary business objectives in a fast-paced, dynamic environment
• To be able to work well with teams
• Proactive attitude and willing to learn
• Proficient with MS Office – Words & Excel skills a must
• Must deliver excellent customer service
• Be detail oriented and be accustomed to working on multiple tasks
• Must possess the organizational skills to multi-task and meet deadlines as needed
• Ability to effectively interact with other disciplines within the Company such as marketing, sales, supply chain and customer service