Principal Duties and Responsibilities:

• Partner with Business Key and Power Users in their daily work, especially after Go-Live of new units
• Second Level Support for Integrated ERP Solution in the area of CRM (Incident and Service management)
• Monitor and enable SLA fulfillment on all support levels
• Analysis & monitoring of critical customer situations in CRM and ECC
• Close cooperation with Global Functional Leads and India Delivery Center
• Professional, proactive communication with business users and colleagues
• Resolution of system and process issues occurring in the productive environment
• Design, specification, test, documentation and implementation of changes to business processes
• Monitoring, analyzing, tuning, and optimizing business processes and interfaces in close cooperation with the SAP Template and Deployment teams
• Work with Power Users on establishing an effective support structure for SAP

Critical Competencies / Minimum Requirements:

• At least 3 years working experience with SAP SD
• Profound Experience in SAP Sales and Marketing
• Good experience in SD Customizing, WebUI Customizing preferred
• Experience in supporting an integrated ERP solution
• Proficient in English written and spoken
• Strong team player with a critical, yet result-oriented and positive attitude
• Ability to work in a global environment (cultural awareness)
• Long Term Commitment to METTLER TOLEDO

Preferred Skills and Experience:

• Profound Experience in SAP CRM
• Experience in 1 of the following modules: WebChannel/hybris, Mobile/SUP, CRM Middleware

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